Problems With Hulu Live TV app on Apple TV

Let me preface this by saying I have tried restarting the app, updating the app, removing and reinstalling the app, and making sure Apple TV is fully updated. I have also spent hours on the phone with Hulu support and their conclusion is that the source of the problems is Apple TV and that Apple has acknowledged this. I think they just don't know what is going wrong and are pointing fingers, but I figured I'd turn here for help.


  1. When I switch to a Hulu Live TV channel, the program sometimes (often) starts playing the video for the first 10-15 seconds without audio. Note this is not a sync issue where the audio and video are out of sync. The video is simply silent until there's a slight buffering and the audio kicks in. Sometimes if I rewind 10-20 seconds, the audio will kick in then. Note that if I change channels through the iPhone or iPad app, or through the web interface (Windows 11), this does not happen. Only on Apple TV.
  2. The second issue is that programs record randomly to the DVR. Some programs were recorded once and then the recording setting was turned off, others were never set to record but record anyway. It is usually the same program that records over and over - Episode 4 of show ABC. I delete the recordings and a few days later they are back again. I turn recording on and back off again to try and reset the off-setting, and they still show up. Note, these programs appear in my DVR when viewed through the iPhone/iPad app or through the Windows web interface.
  3. The third issue is when playing back recorded programs in the DVR, sometimes the video will stop playing, though the audio continues. The video simply freezes up and the audio continues. Sometimes if I remove and reinstall the Hulu App, the program will continue playing, but not always. This usually happens at the same place in the recording each time I try to play it back. This does not happen in the iPhone/iPad app or when using the Windows browser.


I've been in IT for over 30 years. My instinct is that there's a problem with the Hulu app for Apple TV, but as I said above, Hulu claims that Apple has acknowledged there is a problem with Apple TV. I have many other apps installed on my Apple TV and none of them experience the same streaming problems, though none have DVR features.


This is also happening on 3 different Apple TV devices, all with an updated tvOS and current versions of the apps. I have tried removing and reinstalling the app on each device as well as restarting the Apple TV devices. The only thing I haven't tried yet is resetting the Apple TV devices to factory settings. I am reticent to do this because I'll have to download a dozen plus apps again, provide login credentials and set preferences all over again.


Thanks for reading through all this. I am hoping you can shed some light on these issues. If not, my next step is to contact Apple support directly, as Hulu Support has thrown in the towel.


FuskieBP

Apple TV 4K (1st generation)

Posted on Jul 30, 2023 6:25 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 17, 2023 5:58 PM

I have experienced the exact same issue as above with 7 different Apple TV 4K 1st and 2nd gen between my own service and my elderly parents service as well. It’s not the network because I have redundant service from 2 different ISP’s, one being passive fiber and the other DOCSIS. All Apple TVs are networked hardwired. I have also tested one of my Apple TVs on a 100gigE mux and had the same issue. The issue does not exist on iPad, iPhone, Mac (any browser) or competitor OTT devices Roku or fire stick. Something is specifically wrong with the Hulu app for Apple TV only. If anyone at apple or Hulu sees this, please check the coding on the last update. This is only a recent issue since this summer that I’ve noticed.

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55 replies

Jul 10, 2024 8:47 AM in response to KiminAnkey

I’ve found some apps just don’t behave well on different devices. I got an iptv box recently and Netflix is the app that is not behaving while it works fine on every other device. Oddly Hulu, Apple TV, prime, etc all run fine on the ip box. My tv is an old Sony with no apps, so I’ve become accustomed to using various add on devices. I’d say the firetv stick is most reliable for the big name apps.

Sep 17, 2024 7:52 PM in response to FuskieBP

fwiw, new location with fiber internet. Connected appletv with Hulu and rarely any issues. Tried on WiFi as well as ethernet and Hulu is usually at least 90% fine regardless of what we watched. However we were gifted an android iptv box and it’s pretty glitchy for live tv. I found we get over the air broadcast channels ok using a simple antenna so I canceled the Hulu live tv. Ya, we miss out on some on-demand stuff, but for the cost savings, it’s a no brainer. Turns out we are within 22 miles of the broadcast antenna locations and most are coming from about the same location so orientation of an antenna doesn’t need to change. I made a simple bow tie antenna that looks like cat whiskers, got the screw connector to coax converter called a balun, and bingo, live tv for free. Obvious location is critical so this may not work for everyone plus it does lack the extra ondemand available with the full Hulu. But if cost savings is important to you, it’s worth a try.

Sep 21, 2024 10:22 AM in response to ACutAboveCabinetry

I just spent the last roughly 18 hours on and off the phone with Hulu support. Last night from roughly 11 PM to 3 AM, this morning from 7 AM to about 20 minutes ago. It's now 11 AM mountain time. My difficulty started with (bear in mind. I had no problems whatsoever for the past year with my live TV Hulu). After having watched live TV on both my Safari browser and on my Apple TV device last evening about 630 or 7 o'clock, my browser suddenly ceased to function with Hulu. After much back-and-forth and jumping up and down and talking to a support person, it was determined that somehow my Hulu said that I had lost my location and that I needed to establish my home I did that, and after much machination ( a couple hours ) was able to get my live TV to work on my Safari browser. For the next couple of hours, I watched a couple of streaming programs on my Apple device, that is my Apple TV, on Peacock and Acorn. And at roughly 10:00 PM. I thought I would turn on live TV to see if Saturday Night Live was on. I was shunted to a screen that Hulu said that I needed to reestablish my location so I logged off and logged back on and got the same message. I contacted Hulu support and spent three hours attempting to get my live TV on Hulu back working on my Apple TV device, all to no avail. I was told they would give me a one week credit for the problem I was having without fixing the problem of course. This morning at 7 AM I reestablished contact with Hulu and spent the next four hours on the phone with a very nice gentleman from Columbia who is probably pulling his hair out because we determined absolutely nothing. He believes that it is a problem with my Internet service provider. However, as many of the other posters on these August pages have stated none, that is absolutely none, of my other apps have any problems whatsoever, only Hulu. I agree, wholeheartedly with those who have said that this is not an Apple device problem, this is definitely a Hulu problem. I feel like saying yeah I'll take a Mulligan on this.

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Problems With Hulu Live TV app on Apple TV

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