It won’t let me update my phone how do I fix this?

I go into settings and then I press software update and then I press download and install and it turns grey and does nothing. I tried to power down my phone and turn it back on but when I press download and install it does the same thing at this point I don’t know what to do can someone please help?

iPhone (7)

Posted on Jul 30, 2023 11:25 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 31, 2023 7:12 PM

Hello TheCooker1,


Absolutely! We have some suggestions that may help. First, we want to make sure you're aware that (if you are using the iPhone 7 listed in your profile) you can update to iOS 15.7.8. With that in mind, check to see if you have any restrictions or profiles that may be affecting your ability to update.



  • You can check for installed profiles at Settings > General > Profiles & Device Management on iOS 15. If you don't see any profiles listed, you don't have any installed.


If you don't see any restrictions or profiles, Apple Support has an excellent guide with troubleshooting that may help you update: If your iPhone or iPad won't update


There are a number of steps you can try on this page, but the ones more applicable to your situation will be:

Try updating your device using another network (Wi-Fi or Cellular) or update your device with your computer:
* Update your device using a Mac with macOS Catalina or later
* Update your device using a Mac with macOS Mojave or earlier, or a Windows PC


We hope this helps!


Best regards.

1 reply
Question marked as Top-ranking reply

Jul 31, 2023 7:12 PM in response to TheCooker1

Hello TheCooker1,


Absolutely! We have some suggestions that may help. First, we want to make sure you're aware that (if you are using the iPhone 7 listed in your profile) you can update to iOS 15.7.8. With that in mind, check to see if you have any restrictions or profiles that may be affecting your ability to update.



  • You can check for installed profiles at Settings > General > Profiles & Device Management on iOS 15. If you don't see any profiles listed, you don't have any installed.


If you don't see any restrictions or profiles, Apple Support has an excellent guide with troubleshooting that may help you update: If your iPhone or iPad won't update


There are a number of steps you can try on this page, but the ones more applicable to your situation will be:

Try updating your device using another network (Wi-Fi or Cellular) or update your device with your computer:
* Update your device using a Mac with macOS Catalina or later
* Update your device using a Mac with macOS Mojave or earlier, or a Windows PC


We hope this helps!


Best regards.

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It won’t let me update my phone how do I fix this?

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