Purchase of an app on app store it didnt go through but deducted money from my account

Monday, july 31: i bought procreate, but a pop up appeared and said the payment cant be processed in itunes etc. i checked the app again, of course it was not payed, i checked my account where i put my money in and suddenly it was deducted! There wasnt a notification or whatsoever. Any possible way on fixing this?


iPad, iPadOS 16

Posted on Jul 31, 2023 5:22 AM

Reply
Question marked as Best reply

Posted on Jul 31, 2023 5:59 AM

1.

If you have received an invoice from Apple, on every invoice from the Apple Store and/or iTunes Store always states what you have purchased (and/or concerns a subscription) and the amount.

Tap on Report a problem on the invoice.


2.

Check for sure the following Apple articles:

View your purchase history for the App Store, iTunes Store, and other Apple media services

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support

 

How apps, content, and subscriptions from Apple are billed

How apps, content, and subscriptions from Apple are billed - Apple Support

 

If you see "apple.com/bill" on your billing statement

If you see "apple.com/bill" on your billing statement – Apple Support (UK)

1 reply
Question marked as Best reply

Jul 31, 2023 5:59 AM in response to poquito257

1.

If you have received an invoice from Apple, on every invoice from the Apple Store and/or iTunes Store always states what you have purchased (and/or concerns a subscription) and the amount.

Tap on Report a problem on the invoice.


2.

Check for sure the following Apple articles:

View your purchase history for the App Store, iTunes Store, and other Apple media services

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support

 

How apps, content, and subscriptions from Apple are billed

How apps, content, and subscriptions from Apple are billed - Apple Support

 

If you see "apple.com/bill" on your billing statement

If you see "apple.com/bill" on your billing statement – Apple Support (UK)

Purchase of an app on app store it didnt go through but deducted money from my account

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