Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I bought an in app purchase but did not receive it

Hello, I bought fifa points in fifa mobile but quit the app while the purchase was confirming by mistake. The money was deducted from my bank account but the purchase is not showing up in my purchase history and I didn't receive anything when I opened the app again, it's like it never happened. Except it did because the money was deducted from my bank account. What can I do? Please help.

Posted on May 18, 2023 1:34 PM

Reply
Question marked as Top-ranking reply

Posted on May 18, 2023 9:27 PM

Hi daiwik176,

welcome to the Apple (user-to-user) Community.


Re: "I bought an in app purchase but did not receive it"


Wondering if the in-app purchase (fifa points) were consumables that do not carry over from the time there were purchased, or were a purchase that you can restore.


You might want to restart your device (Eg: Restart iPhone or iPad)

and then check if your fifa points purchase updated in the app.


If not:

You can check to see if the fifa points were something you can restore

What to do: If you can't find or use your in-app purchases – Apple Support

says:

  1. "Open the app that you used to buy the item.
  2. Look for an option to restore. You may find it in the app's store, main menu, Settings menu or Options menu".

_________________________________

If needed:


More info: Check out how the three types of in-app purchases work: 

Buy additional app features with in-app purchases and subscriptions - Apple Support

___________________________________________________

Re: the purchase is not showing up in my purchase history


NB: Check if restarting helped it show up:

Some purchases may not be refundable by Apple, because they do not receive the purchase-money..


Eg: In some games, in-app purchases are used up as soon as they are purchased, and the app developer has the money..


If needed:

How to contact an app developer – Apple Support


How to: Request a refund for apps or content that you bought from Apple – Apple Support


All the best :-)

Similar questions

1 reply
Question marked as Top-ranking reply

May 18, 2023 9:27 PM in response to daiwik176

Hi daiwik176,

welcome to the Apple (user-to-user) Community.


Re: "I bought an in app purchase but did not receive it"


Wondering if the in-app purchase (fifa points) were consumables that do not carry over from the time there were purchased, or were a purchase that you can restore.


You might want to restart your device (Eg: Restart iPhone or iPad)

and then check if your fifa points purchase updated in the app.


If not:

You can check to see if the fifa points were something you can restore

What to do: If you can't find or use your in-app purchases – Apple Support

says:

  1. "Open the app that you used to buy the item.
  2. Look for an option to restore. You may find it in the app's store, main menu, Settings menu or Options menu".

_________________________________

If needed:


More info: Check out how the three types of in-app purchases work: 

Buy additional app features with in-app purchases and subscriptions - Apple Support

___________________________________________________

Re: the purchase is not showing up in my purchase history


NB: Check if restarting helped it show up:

Some purchases may not be refundable by Apple, because they do not receive the purchase-money..


Eg: In some games, in-app purchases are used up as soon as they are purchased, and the app developer has the money..


If needed:

How to contact an app developer – Apple Support


How to: Request a refund for apps or content that you bought from Apple – Apple Support


All the best :-)

I bought an in app purchase but did not receive it

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.