Hello, I bought fifa points in fifa mobile but quit the app while the purchase was confirming by mistake. The money was deducted from my bank account but the purchase is not showing up in my purchase history and I didn't receive anything when I opened the app again, it's like it never happened. Except it did because the money was deducted from my bank account. What can I do? Please help.
Hi daiwik176,
welcome to the Apple (user-to-user) Community.
Re: "I bought an in app purchase but did not receive it"
Wondering if the in-app purchase (fifa points) were consumables that do not carry over from the time there were purchased, or were a purchase that you can restore.
You might want to restart your device (Eg: Restart iPhone or iPad)
and then check if your fifa points purchase updated in the app.
If not:
You can check to see if the fifa points were something you can restore
What to do: If you can't find or use your in-app purchases – Apple Support
says:
_________________________________
If needed:
More info: Check out how the three types of in-app purchases work:
Buy additional app features with in-app purchases and subscriptions - Apple Support
___________________________________________________
Re: the purchase is not showing up in my purchase history
NB: Check if restarting helped it show up:
Some purchases may not be refundable by Apple, because they do not receive the purchase-money..
Eg: In some games, in-app purchases are used up as soon as they are purchased, and the app developer has the money..
If needed:
How to contact an app developer – Apple Support
How to: Request a refund for apps or content that you bought from Apple – Apple Support
All the best :-)
Hi daiwik176,
welcome to the Apple (user-to-user) Community.
Re: "I bought an in app purchase but did not receive it"
Wondering if the in-app purchase (fifa points) were consumables that do not carry over from the time there were purchased, or were a purchase that you can restore.
You might want to restart your device (Eg: Restart iPhone or iPad)
and then check if your fifa points purchase updated in the app.
If not:
You can check to see if the fifa points were something you can restore
What to do: If you can't find or use your in-app purchases – Apple Support
says:
_________________________________
If needed:
More info: Check out how the three types of in-app purchases work:
Buy additional app features with in-app purchases and subscriptions - Apple Support
___________________________________________________
Re: the purchase is not showing up in my purchase history
NB: Check if restarting helped it show up:
Some purchases may not be refundable by Apple, because they do not receive the purchase-money..
Eg: In some games, in-app purchases are used up as soon as they are purchased, and the app developer has the money..
If needed:
How to contact an app developer – Apple Support
How to: Request a refund for apps or content that you bought from Apple – Apple Support
All the best :-)
I bought an in app purchase but did not receive it
