I have a “ There’s a Billing problem” whenever I download apps

Question

Level 1

15 points

I have a “ There’s a Billing problem” whenever I download apps

So I’ve been having this issue for YEARS. I get an error saying “there’s a billing issue” and when I fix it… it waits for a. Few seconds and TAKES ME BACK SAYING THE SAME THING. Help me please

I've also been having an issue saying “there’s an active subscription” BUT WHEN I CHECK THERE IS NO ACTIVE SUBCRITION and NEITHER HAVE I BEEN GETTING CHARGED!! What is this?? I can’t download apps nor update for them.

there’s a app I payed for and I can’t even update it because of this glitch.

AND ALSO WHEN I REMOVE THE INVALID CARD, THE APP WONT STOP ADDING IT BACK!!

[Edited by Moderator]

iPhone SE

Posted on Jul 31, 2023 8:07 AM

Reply

Answer 1

Top-ranking reply

mochi160 Author

Level 1

15 points

Jul 31, 2023 8:37 AM in response to Raicya

Yes I pressed continue, and updated everything , but it just puts me back to the “billing error” issue to type it all over again.

Reply

Answer 2

mochi160 Author

Level 1

15 points

Jul 31, 2023 8:41 AM in response to Raicya

I’ve done most of these methods and they are NOT helpful, I removed and then added a new payment method and then I check later the payment method giving me issues has been added back??

Reply

Answer 3

Raicya

Level 10

208,977 points

Jul 31, 2023 8:40 AM in response to mochi160

OK.

If you still need help, get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.

Reply

Answer 4

Raicya

Level 10

208,977 points

Jul 31, 2023 8:26 AM in response to mochi160

Tap Continue and sign in to view ‘your’ billing information.

Sign in to your Apple ID account page and edit / update your Apple ID details -> https://appleid.apple.com

On the Sidebar click Payment methods -> then tap Payments Methods and tap Manage payment method.

See also the following Apple articles:

Resolve a problem with your payment method

If your payment method has expired, declined or failed, or a message says "There is a Billing Problem with a Previous Purchase"

Remove a payment method from your Apple ID

Remove a payment method from your Apple ID - Apple Support

⤵️

If you can't remove a payment method

If you have subscriptions like iCloud+, have an unpaid balance, or you use purchase sharing, you must keep at least one payment method on file.

Do you have a subscription? You can cancel iCloud+ and cancel other subscriptions from Apple. When your subscription period is over, remove your payment method.
If you're in a Family Sharing group and you use purchase sharing, the family organizer must have a payment method on file. If you're the family organizer, turn off purchase sharing, then remove the payment method.
If you have an unpaid balance, you might not be able to remove a payment method. Instead, change your payment method.
👉 If you still can't remove a payment method, contact Apple Support.

If you still need help, get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.

Reply

Answer 5

Raicya

Level 10

208,977 points

Jul 31, 2023 9:05 AM in response to mochi160

👉 If you still need help, get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service or check -> here for more support and assistance.

We can't help you, sorry, we are also users of Apple products & services like you.

Reply

Answer 6

Raicya

Level 10

208,977 points

Jul 31, 2023 9:59 AM in response to mochi160

I got apple support and they helped me out, they resolved it!!

Great, good to hear Apple Support helped you👍

Thank you for your feedback and you're welcome.

Reply

Answer 7

Apr 3, 2024 8:31 PM in response to mochi160

Help me

Reply

Answer 8

Dec 22, 2023 6:05 PM in response to mochi160

Just let us edit the payment details. I've been resetting the password on all of my apple devices and now to top it off I can't get my password to work on my watch b/c it has a special character. Cool. Thanks Apple. /s

Reply