People not available to select when customizing Lock Screen

People not available to select when personalising lock screen

I have my iPhone set up to automatically detect people in photos I take. When I select the option to personalise the lock screen using my photos there is an option to cycle through photos of people that the photos app has detected. However, not all of the people who have been detected in the photos app are available to select. For some reason, one of my children is missing - they're not there in the list to choose to appear on the lock screen. If I go into the photos app they're there and clicking on them brings up all the photos they're featured in. So photos is working correctly - it has found them and the photos they're in. It just doesn't seem to be pulling the person through to the lock screen to be available to select. Any ideas as to why this is and a fix? Was happening on my XR but just upgraded to a 14 Pro and it's happening on this new phone too.

iPhone 14 Pro

Posted on Jul 31, 2023 11:33 AM

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3 replies

Aug 1, 2023 9:13 AM in response to candicetheresa

Hey candicetheresa,


For your next best step, we recommend that you check for any available updates by following the steps below:


Update your iPhone or iPad


Update your iPhone or iPad wirelessly
1. Back up your device using iCloud or your computer.
2. Plug your device into power and connect to the internet with Wi-Fi.
3. Go to Settings > General, then tap Software Update.
4. If you see more than one software update option available, choose the one that you want to install.
5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do.


If an update isn't available, then try restarting the device: Restart your iPhone


If the issue persists, we recommend that you get in touch with Apple Support team next: Apple Support


Cheers!


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People not available to select when customizing Lock Screen

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