Recipient could not receive Apple Cash but it hasn’t been returned to my bank account

I tried to send money to someone. She didn’t get it and said her bank is not set up to receive it. She told me it would be returned automatically in a week, which I confirmed by reading an Apple post about it. It has been about 13 days and my money still has not been returned to my bank account. Please advise.

iPhone 6s Plus, iOS 15

Posted on Jul 31, 2023 3:08 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 31, 2023 5:09 PM

Did you send the funds via your Apple Cash account? A refund would not go back to your bank, but to your Apple Cash account in your Wallet. YOu may want to reach out to the Apple Cash Support Team at Green Dot Bank. Apple Cash is a service that’s run by Green Dot Bank,


https://applecash.greendot.com/termsconditions/ 


Contact Green Dot Bank by calling (877) 233-8552

1 reply
Question marked as Top-ranking reply

Jul 31, 2023 5:09 PM in response to elizabethwarren

Did you send the funds via your Apple Cash account? A refund would not go back to your bank, but to your Apple Cash account in your Wallet. YOu may want to reach out to the Apple Cash Support Team at Green Dot Bank. Apple Cash is a service that’s run by Green Dot Bank,


https://applecash.greendot.com/termsconditions/ 


Contact Green Dot Bank by calling (877) 233-8552

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Recipient could not receive Apple Cash but it hasn’t been returned to my bank account

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.