I was moving along perfectly and trying to update my credit card. I got to the page of add a new card reading “Terms and Conditions ”. Everything froze. Turned machine off, waited, turned on. Still frozen. Help!
MacBook Air, macOS 13.5
Dear Everyone responding to my "Frozen Mac" plea: Duh. Went to Apple, and yes I had turned off my computer BUT NOT LONG ENOUGH. "Just hold the off but for 8 seconds" wait, the computer will go off COMPLETELY. Wait a few more seconds and it will come back on UNFROZEN.
I told you I was a neophyte. Yikes. Hmm Think MacBook Air 2023 for Dummies would do me good?
Thanks for everyones responses
Dear Everyone responding to my "Frozen Mac" plea: Duh. Went to Apple, and yes I had turned off my computer BUT NOT LONG ENOUGH. "Just hold the off but for 8 seconds" wait, the computer will go off COMPLETELY. Wait a few more seconds and it will come back on UNFROZEN.
I told you I was a neophyte. Yikes. Hmm Think MacBook Air 2023 for Dummies would do me good?
Thanks for everyones responses
CJMemphis Said:
"New Frozen MacAir: I was moving along perfectly and trying to update my credit card. I got to the page of add a new card reading “\'Terms and Conditions '. Everything froze. Turned machine off, waited, turned on. Still frozen. Help! '"
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Troubleshooting a Frozen macOS Method of Payment:
Learn from This:
First off, learn from this, knowing to always backup your Mac every so often, so that you a have something to restore your Mac from, for instances such as this.
So, Three Things...
A. Add in Safe Mode:
(Hold Down: the shift key upon boot). In Safe Mode, login items do not load at log in, certain System Preferences are set aside, and damages system files (caches) are fixed.
B. Re-Mount the Drive:
Boot into Recovery Mode (Intel or Silicon) . Then, using Disk Utility, see if the Hard Drive is seem. If it is, then see if you need to click the “Mount’ button for it. Try rebooting once more. If of no success, then click unmount button, and then the mount button. Try rebooting once more.
C. If Neither of the Above Works...
Reinstall the macOS:
Go Here: How to Reinstall macOS from macOS Recovery - Apple Support. Important: Be certain to create a backup of your Mac prior to all of this. That way, you can have something to restore from the Mac from, should anything go wrong with the reinstall. Once reinstalled, try this once more.
You really ought to contact Apple Support for that one: Official Apple Support. You should not be so inconvenienced with a new Mac. Normally, it takes at least a couple years to become inconvenienced.
Dear Little’s, I am a novice in comparison to you. Had the Mac open for maybe 20 minutes, just trying it out. Hopefully everything on it is where Apple was asked to put it: in the Cloud. And I have a date with Apple today. Your advice to make sure everything is backed up is as well received. THANK YOU.
CJMemphis Said:
"New Frozen MacAir: Dear Little’s, I am a novice in comparison to you. Had the Mac open for maybe 20 minutes, just trying it out. Hopefully everything on it is where Apple was asked to put it: in the Cloud. And I have a date with Apple today. Your advice to make sure everything is backed up is as well received. THANK YOU.”
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You are welcome. Let us know how it end up working out.
Excellent job troubleshooting!
New Frozen MacAir
