Cannot log into mail. hangs on user id entry

My mail account is with yahoo. I need to log into the account but when trying to do so, I cannot progress beyond user id entry.

iMac 21.5″, macOS 10.15

Posted on Jul 31, 2023 4:12 PM

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Question marked as Top-ranking reply

Posted on Aug 1, 2023 6:06 AM

What year model is your iMac?

see > Identify your iMac model - Apple Support


If your iMac is running Catalina and can not be upgraded to a newer macOS version.

see > How to download and install macOS - Apple Support


Then try logging into your Yahoo account using a web browser like Safari or Mozilla FireFox.

see > https://login.yahoo.com/?.intl=in and > https://www.mozilla.org/en-US/firefox/new/


If you can not login to your Yahoo mail via a web browser, then you need to contact Yahoo for assistance.

see > https://www.yahoo.com/subscriptions/products/yahoo-plus-support-help-main?

2 replies
Question marked as Top-ranking reply

Aug 1, 2023 6:06 AM in response to 1469bjmc

What year model is your iMac?

see > Identify your iMac model - Apple Support


If your iMac is running Catalina and can not be upgraded to a newer macOS version.

see > How to download and install macOS - Apple Support


Then try logging into your Yahoo account using a web browser like Safari or Mozilla FireFox.

see > https://login.yahoo.com/?.intl=in and > https://www.mozilla.org/en-US/firefox/new/


If you can not login to your Yahoo mail via a web browser, then you need to contact Yahoo for assistance.

see > https://www.yahoo.com/subscriptions/products/yahoo-plus-support-help-main?

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Cannot log into mail. hangs on user id entry

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