When using some applications, my phone gets hot and shuts down. I can't restart till it cools down and completely drains the battery. It appears to happen when the application has video adds within it.

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When using some applications, my phone gets hot and shuts down. I can't restart till it cools down and completely drains the battery. It appears to happen when the application has video adds within it.

This mostly happens when I'm reading an article and it has video adds (or that seems to be the most relative thread). The phone will start getting hot and then it shuts down. Using the normal sequence to restart doesn't work. I usually need to cool the phone down and when the battery is completely drained, it will do a restart when I plug it in. The battery charges normally and still has good life.

Posted on Aug 1, 2023 5:13 AM

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Limnos

Level 10

412,777 points

Aug 1, 2023 5:27 AM in response to dgmethod

Some activities such as charging or a lot of computational activity, generate heat. Some warmth is to be anticipated.* Read this article about keeping your iPhone, iPad, or iPod touch within acceptable operating temperatures - If your iPhone or iPad gets too hot or too cold - Apple Support

Changes in software such as upgrades may introduce new features which may add to power drain and heat generation. Check the Battery Health feature to see if there are apps running that use a lot of power. If there are, decide if you need them running all the time or can turn off a service when an app is in the background. Read this support article to learn about the battery health feature —> iPhone Battery and Performance - Apple Support

If you think there is a problem with a device, have Apple inspect it. Go to this page to find your nearest Apple Authorized Service Provider (AASP) or Apple Authorized Distributor (AAD) --> Find Locations

How to make a Genius Bar appointment

1. Go to Genius Bar Reservation and Apple Support Options - Apple

2. Go to "Get hardware help".

3. Select your hardware and continue selecting options requiring replacing parts until you see "Bring in for Repair"

4. Sign in with your Apple ID

*"Your iPhone might get slightly warmer while it charges." - from: How to use your MagSafe Battery Pack - Apple Support

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When using some applications, my phone gets hot and shuts down. I can't restart till it cools down and completely drains the battery. It appears to happen when the application has video adds within it.

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