I can’t here Instagram voice notes or anything when I receive a call (phone has to be on speaker) However everything else sound wise works fine, all social media videos, and face time is fine also!
iPhone SE, iOS 10
Hi leoni261,
Thank you for using the Apple Support Communities! If you're experiencing a sound issue with your iPhone, the steps below may help:
If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker
After following these steps, you might still need to contact Apple Support to discuss service options.
1. Remove all screen protectors, films, or cases from your device.
2. Check the speaker opening to see if it's blocked or dirty. On iPhone only, make sure that the receiver isn't blocked or dirty.
3. If necessary, clean the speaker or receiver opening with a small, soft-bristled brush. Make sure that the brush is clean and dry.
4. Go to Settings > Sounds (or Settings > Sounds & Haptics), and drag the Ringer and Alerts slider back and forth a few times. If you don't hear any sound, or if your speaker button on the Ringer and Alerts slider is dimmed, your speaker might need service.
5. If you hear sound, try making a call with your iPhone and turn on speakerphone. On iPad or iPod touch, make a FaceTime call. If you still can't hear, or hear static or crackling, then your network or reception could be the issue. Try to call again later, or from a different location.
Hope this helps!
Have a great day.
Hi leoni261,
Thank you for using the Apple Support Communities! If you're experiencing a sound issue with your iPhone, the steps below may help:
If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker
After following these steps, you might still need to contact Apple Support to discuss service options.
1. Remove all screen protectors, films, or cases from your device.
2. Check the speaker opening to see if it's blocked or dirty. On iPhone only, make sure that the receiver isn't blocked or dirty.
3. If necessary, clean the speaker or receiver opening with a small, soft-bristled brush. Make sure that the brush is clean and dry.
4. Go to Settings > Sounds (or Settings > Sounds & Haptics), and drag the Ringer and Alerts slider back and forth a few times. If you don't hear any sound, or if your speaker button on the Ringer and Alerts slider is dimmed, your speaker might need service.
5. If you hear sound, try making a call with your iPhone and turn on speakerphone. On iPad or iPod touch, make a FaceTime call. If you still can't hear, or hear static or crackling, then your network or reception could be the issue. Try to call again later, or from a different location.
Hope this helps!
Have a great day.
Can only hear on when phone is on speaker
