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Miather Author

Level 1

4 points

Camera doesn’t focus on face when trying to set up Face ID

Camera doesn’t focus on face when trying to set up Face ID. Stopped working suddenly and can’t get it set up again. Have reset IPad.

[Re-Titled by Moderator]

iPad Pro, iPadOS 16

Posted on Aug 1, 2023 6:14 PM

Top-ranking reply

Limnos

Level 10

419,527 points

Posted on Aug 2, 2023 8:20 AM

Hello,

Apple has several documents helping you with Face ID.

This Support article is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice or an issue with the TrueDepth camera. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

Unless a software update solves the problem you may need to have Apple take a look at your device. Use this link to set up an appointment —> Genius Bar Reservation and Apple Support Options - Apple

If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.

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Camera doesn’t focus on face when trying to set up Face ID

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