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iPhone camera wont focus for my Face ID

My camera wont focus for my faceID there’s nothing blocking camera I’ve tried turning phone on and off then resetting face id but it’s just not focusing to my face I’ve tried virtually everything suggested but still won’t focus my face I’m in the box but all it says is move phone lower all the time but i can’t get it any lower


[Re-Titled by Moderator]

iPhone 13, iOS 16

Posted on Jun 30, 2023 4:51 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 30, 2023 6:22 AM

Hello,


Apple has several documents helping you with Face ID.


This document is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.




1 reply
Question marked as Top-ranking reply

Jun 30, 2023 6:22 AM in response to Meashpott

Hello,


Apple has several documents helping you with Face ID.


This document is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list of things to try in this document: If Face ID isn't working on your iPhone or iPad Pro - Apple Support

If the first 8 don't solve the issue then use #9, contact Apple.




iPhone camera wont focus for my Face ID

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