etresoft wrote:
There is no "of course" here in the forums. If you don't mention something, and it seems like a likely probability, then that is what people are going to suggest. You are very familiar with your problem, so you might skip details that you think are irrelevant. We are not familiar with your problem, but we do see many other problems, so we are going to make assumptions based on what we have seen.
Sorry about that, I did not pretend to hide things or to not respect forum rules. I don't use to post things. I apologise.
I didn't want to extend my experience posting all the details (that it's why I posted what I thought it was more relevant), but maybe I should have done so.
I just want to explain my experience in case it can help someone, and at the same time, to check if someone is having similar issues.
But if someone is interested on knowing the full process, with all the tests I ran, I will be happy to explain it.
To be more precise, and coming back to my last test performed with the Apple Support Team at the Apple store, I will explain what we did.
As you will see, I think is the most relevant test, because the tests that I will describe were perform without the Wacom and without the external hard drive, using Apple monitors, and executed and supervised by the Apple Support Team.
But you are right, (as I said, I am not an engineer), there could be other issues that are causing the problem.
- The M2 Ultra had plug in two Apple Studio Displays, 1 Apple Keyboard (with cable), 1 Apple mouse (with cable).
- The support team performed two different diagnosis tests (one was the memory test), and everything was ok.
- The support team restored the firmware (they mentioned that they performed deeper diagnosis tests) and reinstalled OS Ventura.
- I installed only After Effects and Davinci Resolve (no plugins) to run the tests.
. Playback a single 4K ProRes422 5 seconds clip (no fx, no color grading) in Davinci.
. Playing an After Effects 10 seconds 4K animation preview stored on disk caché of internal ssd drive (the AE project was using still photos, shape layers, some native effects,... nothing fancy)
The results were the same in both softwares, choppy playback issues when using with 2 monitors.
Smooth playback using only one monitor.
I understand that isn't what you want to hear. Users expect their software to work the same way when they upgrade system software and change hardware. Users expect applications vendors and operating system vendors to work together. All of those assumptions are wrong. None of that happens.
If your livelihood depends on these computers, it is your responsibility to make sure they work. Adobe isn't going to do it. Apple isn't going to do it. Once Sonoma is released, and Adobe has a new version of After Effects to sell, then you can expect good performance using that specific version combination of macOS/After Effects running on the Mac hardware that is being sold at that time. Then you can't change any of that for any reason. If you want to apply updates for "security" or to get pretty new features, then you'll need to use the 2 computer method I described above. Most of the time, it will work fine and you'll feel like you are wasting your time and money. Most of the time.
My native language is not English and I am not sure if your comment above it's because my previous post sounded like a complain, but it wasn't, I m just sharing my experience.
I gave a chance to the new M2 Ultra (cause I needed a new machine, and M1 Ultra wasn't available anymore), as I said, based on my own good experience using my M1 Ultra for one year.
My first concern was to not be able to downgrade to Monterey. I always try to upgrade OS the later I can. If my current OS is stable and reliable, I don't upgrade until it's strictly necessary.
I was excited to see how the M2 Ultra could perform comparing to the M1 Ultra.
Finally I had no luck, maybe is my unit, or maybe there are more cases with similar issues, I honestly don't know.
As you said, and I am 100% agree, it's my responsibility to have a work system that works to be able to delivery to my clients a professional service.
I received my M2 Ultra last Monday, and since then I've been in contact with the Apple Support several times, and investing time to try to find a solution.
Now is the time, for me, to ask myself if I want and I am able to invest more time trying to make it work, or maybe it´s more clever, in my currrent work situation, to ask for a refund and look for a second hand M1 Ultra to have a work system stable and reliable.
Truly thankful for your time reading and answering to my posts!
I appreciate it!
Cheers!