My iPad and iPhone have stopped printing, they can see the printer but give an error after print is sent. The printer is working fine with laptop via wireless network and I have checked AirPrint is enabled on it. I have rebooted all equipment and done a staggered switch on, but no change. Does anyone have any advice on my next move?
Hi,
You mentioned rebooting all equipment. Did you try something like the following procedure (including the router)?
Power off the Wi-Fi router, the printer, the iPhone and the iPad, and all other computers/devices. Wait two to three minutes. Power on the router. Wait two to three minutes. Power on the printer. Wait a minute or two. Power on the iPhone and the iPad. Finally, power on all other computers/devices.
If the Samsung (C430W?) printer is wirelessly connected now, any change if you wire the printer by Ethernet cable to one of the LAN ports of the Wi-Fi router? AirPrint works with wireless (Wi-Fi) or wired (Ethernet) network connections.
Hi,
You mentioned rebooting all equipment. Did you try something like the following procedure (including the router)?
Power off the Wi-Fi router, the printer, the iPhone and the iPad, and all other computers/devices. Wait two to three minutes. Power on the router. Wait two to three minutes. Power on the printer. Wait a minute or two. Power on the iPhone and the iPad. Finally, power on all other computers/devices.
If the Samsung (C430W?) printer is wirelessly connected now, any change if you wire the printer by Ethernet cable to one of the LAN ports of the Wi-Fi router? AirPrint works with wireless (Wi-Fi) or wired (Ethernet) network connections.
Hello,
Hmm, what is the error message?
Use AirPrint to print from your iPhone or iPad - Apple Support
Good luck.
Yes that’s the sequence I took when doing the total reboot. Unfortunately router downstairs, printer up will try and find an alternative to carrying printer down to cable it to wireless. Do have other routers on network, I’ll update if it works.
iPhone and iPad have stopped printing
