I'm locked out of my iPad

Hello,

For a disabled iPad, or one for which you have forgotten the passcode, Apple provides different solutions depending upon the system version you are using and other criteria.

For devices with iPadOS 15.2 or later* you may be able to use the method in this support article: If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support

Here is a related video: https://www.youtube.com/watch/7s8-zLG9ySQ

If your device is still running iPadOS 15.1 or earlier, you will need to use the method in this support article: If you forgot your iPad passcode - Apple Support

You may also need to use this method if:

• your device is not connected to a cellular or Wi-Fi network (if you restart your device when you see "Security Lockout" on the Lock Screen, you won't be able to reconnect to a Wi-Fi network until your device is unlocked. Cellular devices will reconnect to a cellular network if you have active service).

• you do not have your Apple ID and password that you used to set up your device.

*These models, when running iPadOS 15.2 or later, do not require a computer:

iPad Air2, iPad mini4 (if updated)

iPad Pro

iPad Air 3rd generation and later

iPad (5th generation and later)

iPad mini (5th generation and later)

Here are resources if you are prompted for your username and password and have forgotten them:

If you forgot your Apple ID email address or phone number - Apple Support Note that typically this is an email address you use.

If you forgot your Apple ID password - Apple Support

If you do not have a computer, use this link Find Locations to find an Apple service location, or ask a friend if you can use theirs.

Whichever method you use will result in erasing the iPad. You can, however, restore it from a backup as described in this support article --> Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

There's a difference between between a passCODE which is a four or six digit code used to unlock a mobile device after you turn it on, and a passWORD which is what is used to log into your Apple ID account which may be required in resetting a forgotten passCODE. I am not clear as to which you are referring.

Read the Apple Support document for what to do if you forgot the passCODE on an iPhone or iPad. Click here then select your device type if necessary --> If you see an iPhone or iPad unavailable message or Security Lockout screen - Apple Support - Which one you can use depends upon your equipment configuration.

Read this support article for what to do if you forgot your Apple ID passWORD - If you forgot your Apple ID password - Apple Support

or go directly to this link --> http://iforgot.apple.com/

If you still need help:

Contact Apple for help with Apple ID account security "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues." - Contact Apple for help with Apple ID account security - Apple Support