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Remove user from AppleTV for good

I have 5 Appletv’s throughout my house and somehow my girlfriend at the time ended up as a user listed on all TV’s. I believe her Apple ID is associated with the Apple Store because every time I try to download a new app, it asks for her Apple ID/password even though I’m the main person on the TV. I try to remove her but it just ends up appearing again. Can anybody help on how to remove her for good?

Master Bedroom

Posted on Aug 2, 2023 7:24 AM

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Posted on Aug 2, 2023 8:04 AM

As far as I know, that shouldn’t happen. Quite puzzling.

You can be very thorough, and rest the device to factory setting (blank OS only), and then set up again. That would surely get rid of any residual presence of former users. Reset or restore your Apple TV to its factory settings - Apple Support

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Aug 2, 2023 8:04 AM in response to Mb9479

As far as I know, that shouldn’t happen. Quite puzzling.

You can be very thorough, and rest the device to factory setting (blank OS only), and then set up again. That would surely get rid of any residual presence of former users. Reset or restore your Apple TV to its factory settings - Apple Support

Remove user from AppleTV for good

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