what if my Mac says my continuity camera is on but its not my phone?

MacBook Pro 14″

Posted on Aug 2, 2023 12:19 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 3, 2023 3:54 PM

Hello TheFitAlchemist,


If you turned on the Continuity Camera, on the computer but your iPhone camera is not turning on, you'll want to start with these steps:


If Continuity Camera isn't working as expected
• Make sure that your iPhone and Mac meet the system requirements.
• Make sure that your iPhone is properly mounted.
• Install the latest macOS updatesiOS updates, and updates for your video app.
• If you haven't unlocked your iPhone since it last restarted, unlock it, then lock it again.
• Plug your iPhone into your Mac.
• Restart your iPhone or Mac.


You'll also want to verify these additional requirements are met:


Additional requirements
• Your iPhone and Mac must be signed in with the same Apple ID using two-factor authentication. Continuity Camera does not support Managed Apple IDs
• Your iPhone must have Continuity Camera turned on in Settings > General > AirPlay & Handoff. It's turned on by default.
• Your iPhone and Mac must be near each other and have Bluetooth and Wi-Fi turned on.
• Your iPhone must not be sharing its cellular connection and your Mac must not be sharing its internet connection.
• To use Continuity Camera wirelessly, your Mac must not be using AirPlay or Sidecar.
• To use Continuity Camera over USB, your iPhone must be set to trust your Mac.

Continuity Camera: Use iPhone as a webcam for Mac


If you've verified all these things and the camera on your iPhone still won't turn on when you enable the Continuity Camera on the computer, you'll want to contact Apple to report the issue: Get Support


Cheers!


1 reply
Question marked as Top-ranking reply

Aug 3, 2023 3:54 PM in response to TheFitAlchemist

Hello TheFitAlchemist,


If you turned on the Continuity Camera, on the computer but your iPhone camera is not turning on, you'll want to start with these steps:


If Continuity Camera isn't working as expected
• Make sure that your iPhone and Mac meet the system requirements.
• Make sure that your iPhone is properly mounted.
• Install the latest macOS updatesiOS updates, and updates for your video app.
• If you haven't unlocked your iPhone since it last restarted, unlock it, then lock it again.
• Plug your iPhone into your Mac.
• Restart your iPhone or Mac.


You'll also want to verify these additional requirements are met:


Additional requirements
• Your iPhone and Mac must be signed in with the same Apple ID using two-factor authentication. Continuity Camera does not support Managed Apple IDs
• Your iPhone must have Continuity Camera turned on in Settings > General > AirPlay & Handoff. It's turned on by default.
• Your iPhone and Mac must be near each other and have Bluetooth and Wi-Fi turned on.
• Your iPhone must not be sharing its cellular connection and your Mac must not be sharing its internet connection.
• To use Continuity Camera wirelessly, your Mac must not be using AirPlay or Sidecar.
• To use Continuity Camera over USB, your iPhone must be set to trust your Mac.

Continuity Camera: Use iPhone as a webcam for Mac


If you've verified all these things and the camera on your iPhone still won't turn on when you enable the Continuity Camera on the computer, you'll want to contact Apple to report the issue: Get Support


Cheers!


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what if my Mac says my continuity camera is on but its not my phone?

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