iPhone screen is not turning off during phone calls

I am facing issue with screen since I purchased iPhone 14 pro max 256gb,

During phone calls and during listening to records the screen is not turning off, sometimes it blinking slightly!!

also while holding the mobile and someone calls, it’s ringing loud which was not happening with 12 pro max

and sometimes the touch is not that good like 12 pro max also


I don’t know what to do


I thought it might be an option or feature at the beginning could be changed from #Settings but I find out it is not!


Kindly support and advice on that to know what is correct action to do


[Re-Titled by Moderator]

iPhone 14 Pro Max, iOS 16

Posted on Aug 2, 2023 12:08 PM

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Question marked as Top-ranking reply

Posted on Aug 2, 2023 12:17 PM

It sounds as if you may be having an issue with your proximity detector. Start by removing any cases or screen protectors and see if the screen now locks when you hold the phone up to your face when you're on a call. If it doesn't you may need to have Apple run some diagnostics.


Genius Bar Reservation and Apple Support Options - Apple


2 replies
Question marked as Top-ranking reply

Aug 2, 2023 12:17 PM in response to Screen_issue

It sounds as if you may be having an issue with your proximity detector. Start by removing any cases or screen protectors and see if the screen now locks when you hold the phone up to your face when you're on a call. If it doesn't you may need to have Apple run some diagnostics.


Genius Bar Reservation and Apple Support Options - Apple


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iPhone screen is not turning off during phone calls

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