Related Article: Find the serial number of your AirPods

I was sold fake airpods so what do I do

I bought airpods online and the box was authentic however the airpods within were not and I dont know what to do

Posted on Aug 2, 2023 9:12 PM

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Question marked as Apple recommended

kiayay Said:

"I was sold fake airpods so what do I do: I bought airpods online and the box was authentic however the airpods within were not and I dont know what to do"

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Troubleshooting Getting Fake AirPods:


A. Request a Return:

Contact the site you purchased these from, and request a return. If purchased off of a site such as eBay or Amazon, the contact them, seeing if the seller can be held accountable, and if you can get your money back.


For reference...

B. Verifying Genuine AirPods:

  1. Get the Serial Number: Find the Serial Number of your AirPods - Apple Support
  2. Enter the Serial Number here: Check Your Service and Support Coverage - Apple Support
  3. View the Results: If all shows up as an AirPod, then you are fine. If not, then these are fake, and that is likely why you are getting the issue of connectivity.

Posted on Aug 2, 2023 9:17 PM

20 replies

Sep 28, 2023 9:43 AM in response to A_sk

I am sure what to do at this point, other that accepting that we are scammed and let it go.

But I am going try one last time by visiting Apple store today.

My takeout from this is, never buy apple product used, as there is absolutely no way to confirm authenticity of the product in the limited period of time you get while buying used.

These counterfeits are getting more and more sophisticated as days are passing.

Even at this point we figured out a way of Identifying counterfeit product, Scammers will always find a loophole and fix it in future.

Sep 28, 2023 11:33 AM in response to praths

praths wrote:

I am sure what to do at this point, other that accepting that we are scammed and let it go.
But I am going try one last time by visiting Apple store today.
My takeout from this is, never buy apple product used, as there is absolutely no way to confirm authenticity of the product in the limited period of time you get while buying used.


Nobody else is going to compensate someone for having gotten scammed, not the least of which is because compensating anyone for having gotten scammed will just lead to other folks claiming to have gotten scammed; to scam scams.


A deal that seems too good to be true quite often is. And gear that is priced cheaply is always cheaply made. And that new graphics controller or that hard disk drive may just be a brick in a shrink-wrapped box, or that cable or that charger little more than electrically-hazardous junk.


If you don't trust the seller, any purchases should be considered sheer speculation.


Caveat emptor applies everywhere.

Sep 28, 2023 2:19 PM in response to MrHoffman

I didn’t looked for ultra cheap new deals…I specifically bought used which are m not packed so I can test before I buy.

Met seller in person, tested, confirmed the number, paid fair price for used ones.

There are 100s of listings selling it new for 200-250$ but I avoided my temptation to go for them.

Again, I am not looking for money back,I just want to know what could have done more to confirm the authenticity of product. Beacuse buying used is a thing in world (Just not in apple world anymore due to desirability and cost of the products, counterfeit market is more sophisticated )

If I would have know before that serial numbers can be copied and thats not the thing you can trust,I would have done things differently.



Oct 9, 2023 5:27 PM in response to kiayay

I want to point out that the top answer is no longer accurate. I purchased one sealed with a serial that said it was covered by apple support. It actually still says I have support now on my iPhone a few days after reporting it.


I hope this helps or at least pushes apple to fix this as this brings legitimacy to counterfeit products.

I was sold fake airpods so what do I do

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