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Iphone charging cable is not working.

My iphone has warranty but my iphone charging cable is not working.what can I do?

iPhone 13, iOS 16

Posted on Aug 3, 2023 1:30 AM

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Question marked as Best reply

Posted on Aug 3, 2023 1:34 AM

  1. Contact Apple Support: Reach out to Apple Support as soon as possible. You can do this by visiting the Apple Support website, calling the Apple Support phone number, or using the Apple Support app on your iPhone. Explain the issue with your charging cable and provide details about your warranty.
  2. Check Warranty Coverage: Make sure that the issue with your charging cable is covered under your iPhone's warranty. Apple's warranties typically cover manufacturing defects, but they might not cover normal wear and tear or accidental damage.
  3. Visit an Apple Store or Authorized Service Provider: If your cable issue is covered under warranty, Apple may provide a replacement charging cable for free. You might need to visit an Apple Store or an Authorized Service Provider to have them assess and replace the cable.
  4. Follow Apple's Instructions: Apple's support team will guide you through the process and provide you with the necessary steps to get your charging cable replaced or repaired. They might ask you to bring in your iPhone, cable, and proof of purchase.
  5. Document the Issue: Before you go to an Apple Store or contact support, it's a good idea to document the issue. Take clear photos or videos that clearly demonstrate the problem with the cable. This can help expedite the process and ensure that the support team understands the issue.
  6. Consider Third-Party Cables (Temporarily): If you need to charge your iPhone while waiting for a replacement cable, you might consider using a reputable third-party cable. However, be cautious with third-party cables, as some might not be of high quality and could potentially damage your device. It's best to use an official Apple cable once you receive the replacement.

Remember, it's important to act quickly and follow Apple's instructions to ensure that your warranty coverage is honored and that you can get a functioning charging cable for your iPhone.

1 reply
Question marked as Best reply

Aug 3, 2023 1:34 AM in response to kavirajnanjan

  1. Contact Apple Support: Reach out to Apple Support as soon as possible. You can do this by visiting the Apple Support website, calling the Apple Support phone number, or using the Apple Support app on your iPhone. Explain the issue with your charging cable and provide details about your warranty.
  2. Check Warranty Coverage: Make sure that the issue with your charging cable is covered under your iPhone's warranty. Apple's warranties typically cover manufacturing defects, but they might not cover normal wear and tear or accidental damage.
  3. Visit an Apple Store or Authorized Service Provider: If your cable issue is covered under warranty, Apple may provide a replacement charging cable for free. You might need to visit an Apple Store or an Authorized Service Provider to have them assess and replace the cable.
  4. Follow Apple's Instructions: Apple's support team will guide you through the process and provide you with the necessary steps to get your charging cable replaced or repaired. They might ask you to bring in your iPhone, cable, and proof of purchase.
  5. Document the Issue: Before you go to an Apple Store or contact support, it's a good idea to document the issue. Take clear photos or videos that clearly demonstrate the problem with the cable. This can help expedite the process and ensure that the support team understands the issue.
  6. Consider Third-Party Cables (Temporarily): If you need to charge your iPhone while waiting for a replacement cable, you might consider using a reputable third-party cable. However, be cautious with third-party cables, as some might not be of high quality and could potentially damage your device. It's best to use an official Apple cable once you receive the replacement.

Remember, it's important to act quickly and follow Apple's instructions to ensure that your warranty coverage is honored and that you can get a functioning charging cable for your iPhone.

Iphone charging cable is not working.

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