App Store Blank Screen after upgrading to MacOS Monterey?

Dear Brody,

Thank you for your reply, which does not address the reported problems with the Monterey OS.

The problems faced after the upgrade to Monterey OS from Mojave OS last week were:

1) The App Store showed a blank white screen when connecting on WPA2 WiFi router, while working normally on the older WPA router, even after reinstalling the Monterey OS as guided by Apple Support. Apple Support was not able to assist further.

This problem was solved by going to security settings and ticking ON the location for WiFi and network services. This guidance should have come from Apple in the three days of follow up chats and calls.

2) when opening a password protected PDF documents in Preview, the option to ‘export as pdf’ and ‘print as pdf’ are greyed out and cannot be used. When JPG, PNG, and HIEC documents are opened in preview, the ‘export as pdf’ remains black and works normally. When a pdf document without password is opened, Preview allows printing as pdf, but not ‘export as pdf’.

All these worked normally in Mojave and Apple Support’s recommendation is to either upgrade to Ventura or downgrade to Mojave to solve the faced problem with Preview.

Apple Support has not been able to help me solve this problem while continuing with Monterey. Request Apple to release an update or a patch for Monterey to solve this problem. If you have an easier solution, let me know.

We have two Apple MacBook Airs at home (2015 and early 2017) with two different Apple IDs, both operating on MontereyOS, and both facing the same problem.

Dear Dialabrain: the ‘App Store’ discussion is over as the problem is solved and the procedure has been posted to help others who may face similar problem.

Concentrate on solving the problem with Preview in Monterey, or let Apple release an update. Thanks.

Till Mojave OS ‘Preview’ permitted recipients of password protected PDF files to open the files using the password, and save the file using ‘Export as PDF’ without the password in the required folders, without the need to remember a password for each document.

Monterey has been reported online as greying out this feature, BUT, it has also been stated by Apple Support, that the feature works normally again in Preview when using Ventura. (I cannot check it as my MacBook Air is early 2017 and Ventura OS is not recommended for this hardware). Will appreciate if users of Ventura OS can check and revert here whether this is true, in which case the inputs from Brody and DialaBrain may kindly be ignored as being irrelevant to the reported problem, and Apple will have to release an update to rectify this problem.

🙏

Thank you DialaBrain for the reporting link. Have reported the issue to MacOS team. As this feature is important to me and those in my line of work, really prefer having the problem sorted out by Apple Inc. with an update to 12.6.8 Monterey, rather than go back and reinstall the previous OS Mojave. 🙏

To explain the reason.

In Mojave and earlier OS, When you entered the correct password and opened a password protected PDF document that was sent to you, and you wanted to save the document without the password, Preview allowed you to ‘export it as PDF’, and it would automatically save as a non-protected PDF file in whichever folder you saved it to.

Thus, you would not have to remember the password for each file, while the sender ensured that enroute no one could intercept and read the contents of the PDF document. Only the recipient who had the correct password.

To achieve the same convenience, now the Apple user would have to open the PDF document in a browser (Safari, Google Chrome, Microsoft Edge), and print as PDF. AND the browsers would work only when you are online, with the vulnerability that you are opening the document on a public browser, and not your own private Apple provided ‘Preview’.

Also, when Preview works normally, we do not have to subscribe to, or buy, Adobe Acrobat.

Trust that the above gives clarity, and also allows others who may not have used this feature before, to realise the ultimate convenience Preview provides with the ‘Export as PDF’ and ‘print as PDF’ functions?

Incorrect.

‘Export’ saves the PDF with its original password, unlike ‘Export as PDF’, thus the user would end up having to remember all the passwords for each of the PDF documents. That is the main and most important difference.