You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple Watch ultra sticking and or getting stuck

I brought my Apple Watch ultra to the Apple Store because the crown is sticking and or getting stuck at random times, At the Apple Store it was confirmed by an apple genius bar employee and was sent out for service. Apple service then said "issue not replicated" and is sending it back. Has any one else experienced this and if so did you get it resolved? I do not want to have to send my watch out every other week just to have them send it back? after doing some research it seems there is a real problem that is not being addressed and all I see fro apple is either it is fine or run warm water over it! if any one else has managed to resolve this issue please let me know.

Posted on Aug 3, 2023 4:06 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 4, 2023 12:27 PM

Hello jayp1207,


Thanks for using the Apple Support Communities!


If you're having issues with the Digital Crown sticking, the steps in the "Clean and dry the Digital Crown" section of this article would be your best bet: How to clean your Apple Watch - Apple Support


If you continue to have issues, you'll want to reach out to Apple directly to look into any other options you may have. You can reach out to them here: Get Support


Take care!

1 reply
Question marked as Top-ranking reply

Aug 4, 2023 12:27 PM in response to jayp1207

Hello jayp1207,


Thanks for using the Apple Support Communities!


If you're having issues with the Digital Crown sticking, the steps in the "Clean and dry the Digital Crown" section of this article would be your best bet: How to clean your Apple Watch - Apple Support


If you continue to have issues, you'll want to reach out to Apple directly to look into any other options you may have. You can reach out to them here: Get Support


Take care!

Apple Watch ultra sticking and or getting stuck

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.