My daughter has to change her id-email since gmail upped the age and deleted her account - which was het apple id.
we are trying to change the email adres but we’re getting the “cannot be changed at this time” prompt.
we’ve been trying off and on for 3 years now. Never got a reply anywhere so I am trying again. What can we do?
we need her to be able to update the adres because she cannot acces family planners or anything.
thanks in advance!
iPhone 13 Pro, iOS 16
Here's how you change the email address (Apple ID) you use for your Apple Account while retaining everything in your account:
1. Go to https://appleid.apple.com and sign in.
2. In the Sign-In and Security section, choose Apple ID.
3. Enter the email address that you want to use as your Apple ID.
4. Choose Change Apple ID.
5. If you changed your Apple ID to a third-party email address, check your email for a verification code, then enter the code. Learn what to do if you didn't get the email. --> If you didn't receive your verification or reset email - Apple Support
6. If you use services like iCloud or Messages to share with friends and colleagues, sign in to those services with your updated Apple ID. --> What to do after you change your Apple ID or password - Apple Support
The only time I have heard of somebody getting a 'not at this time' message is when you try to use an iCloud email address that was recently created (see the article I provided). That should not apply with a 3 year old account. If you still get that I would contact Apple. Refer to this document for ways to contact Apple ➞ Choose your country or region - Official Apple Support
Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service by telephone ➞ Contact Apple for support and service - Apple Support
Here's how you change the email address (Apple ID) you use for your Apple Account while retaining everything in your account:
1. Go to https://appleid.apple.com and sign in.
2. In the Sign-In and Security section, choose Apple ID.
3. Enter the email address that you want to use as your Apple ID.
4. Choose Change Apple ID.
5. If you changed your Apple ID to a third-party email address, check your email for a verification code, then enter the code. Learn what to do if you didn't get the email. --> If you didn't receive your verification or reset email - Apple Support
6. If you use services like iCloud or Messages to share with friends and colleagues, sign in to those services with your updated Apple ID. --> What to do after you change your Apple ID or password - Apple Support
The only time I have heard of somebody getting a 'not at this time' message is when you try to use an iCloud email address that was recently created (see the article I provided). That should not apply with a 3 year old account. If you still get that I would contact Apple. Refer to this document for ways to contact Apple ➞ Choose your country or region - Official Apple Support
Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service by telephone ➞ Contact Apple for support and service - Apple Support
If Apple tries sending you a verification email and you do not receive it, read this support article --> If you didn't receive your verification or reset email - Apple Support
"When you make certain updates to your Apple ID, we’ll send you an email to help you complete the update. For example, you might have reset your password, reset your security questions, or added a new email address to your account."
If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (go to this document: How to use account recovery when you can’t reset your Apple ID password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity.
If necessary, contact Apple for help with Apple ID account security --> Contact Apple for help with Apple ID account security - Apple Support
"This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues."
I still get the message ‘not at this time’
we’re using a gmail email-address.
my daughter was underage and they deactivated het email-address.
she is in my family, parental controls.
the verification mail is not showing up in my mail.
We are still trying and it is not working. No verification codes, no email - eventhough we made an apple email address.
if the verificationcode is sent to the OLD address, we cannot acces that! Because it was deleted by Gmail.
it is very frustrating! This needs to work! Please help.
Changing apple id email
