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Unable to edit Text in Markup text boxes with physical keyboard

Exactly as reported by other use here, but I was obliged to start a new ticket.


The keyboard functions perfectly with all other applications, but it does not interact with text boxes in both Files Markup and Photos Markup. Interestingly, when the iPad is disconnected from the keyboard, the on-screen keyboard allows for text box editing.

Despite attempts like force restarting, disconnecting and reconnecting the keyboard to the iPad, reinstalling the Files app, toggling Assistive Touch, no solutions have been found yet.


I also gave full accessibility to the keyboard.


My specs:


ipad Pro

iPadOS 16.6

Magic keyboard and Logi keyboard





Posted on Aug 4, 2023 6:21 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 4, 2023 6:25 AM

You might be beet advised to seek assistance directly from Apple Support.


You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


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10 replies
Question marked as Top-ranking reply

Aug 4, 2023 6:25 AM in response to pedroxramos

You might be beet advised to seek assistance directly from Apple Support.


You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


Unable to edit Text in Markup text boxes with physical keyboard

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