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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I can see & hear the other person on facetime, but they cannot see or hear me
iPhone 14 Pro Max
Lisafmartinez wrote:
I can see & hear the other person on facetime, but they cannot see or hear me
Then the issue is on their side and not yours, send them this link If you can't make or receive a FaceTime call on your iPhone or iPad - Apple Support
I don't think it's on their side, as I can see their video and hear them, but any of the people using nonApple devices can see Apple (iPhone, iPad, Mac) users. Many of them have brand new phones and PCs, so they should be able to see us (Apple users).
I can see & hear the other person on facetime, but they cannot see or hear me
