FaceTime
I can’t see or hear the other person on FaceTime
iPhone XR, iOS 16
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User profile for user:
Lindsay_B.
User level:
Community Specialist
Hey there Bevnel,
If you're having an issue with FaceTime, we suggest starting with the troubleshooting outlined in If you can't make or receive a FaceTime call on your iPhone or iPad - Apple Support. While the title is specific to having issues making and receiving calls on FaceTime, the steps inside can help with a variety of other issues related to FaceTime calls.
Should you still have an issue after that, Apple Support will be best equipped to assist. You can reach out to them directly here: Get Support
Have a great weekend.