After trying to restore 'Factory Settings' using 'Erase Assistant', I am being asked to "Enter the Apple ID for "(null)". What's that? It isn't my normal ID's password, which it says is 'Incorrect'!

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After trying to restore 'Factory Settings' using 'Erase Assistant', I am being asked to "Enter the Apple ID for "(null)". What's that? It isn't my normal ID's password, which it says is 'Incorrect'!

I followed steps to restore Factory settings on a 2020 MacBook Air running Ventura 13.5 I recently got. All seemed to be going well until Erase Assistant sent a gray dialog box with a little cloud icon asking me to "Enter the Apple ID for "(null)"."

What's that? It isn't my normal ID's password, which it says is 'Incorrect'!

MacBook Air (M1, 2020)

Posted on Aug 4, 2023 1:46 PM

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Answer 1

bryanr14

Community Specialist

Aug 5, 2023 1:07 PM in response to Subyz

Hello Subyz,

Thank you for reaching out in Apple Support Communities. Based on the issue you're experiencing here with "null" appearing for the Apple ID, we suggest to contact Apple Support. They have the necessary tools to investigate this further for you. Here's the link to contact them: Get Support

Kind regards.

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After trying to restore 'Factory Settings' using 'Erase Assistant', I am being asked to "Enter the Apple ID for "(null)". What's that? It isn't my normal ID's password, which it says is 'Incorrect'!

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