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How to control Apple TV app volume on a projector with my iPhone?

When I use the Apple TV.APP on my iPhone, 13 Pro, and play a video on that iPhone which is connected to a projector through an HDMI cable there is no volume control option. If not connected to the projector, I get a volume control on the upper right of the iPhone screen. When I connect to the projector the volume control switches to an icon to silence but I can no longer control the volume. If I set the volume to max and connect to the projector the volume is always reset to the original video volume level. Side iPhone volume buttons also do not change the volume.

This is not about controlling Apple TV volume with your iPhone as a remote which seems to be a frequent question.

iMac 27″, macOS 13.5

Posted on Aug 4, 2023 5:59 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 4, 2023 11:28 PM

If you find yourself encountering issues with third-party apps or a particular website or product, reaching out to the respective app developer, or manufacturer can be a helpful step in resolving the problem.


How to Contact an App Developer:


  1. In-App Support: Many apps offer an in-app support feature. Look for a "Contact Us" or "Help" section within the app's settings or menu. This may provide you with direct contact information or a form to submit your query.
  2. App Store or Website: If you can't find in-app support or need additional assistance, visit the app's page on the respective app store --> How to contact an app developer - Apple Support
  3. Email Support: Check if the developer has an official support email address listed on their website or app store page. Send them an email explaining the issue you're facing. Be detailed in describing the problem to receive relevant assistance.
  4. Social Media: Some developers maintain active social media profiles. Reach out to them through platforms like Twitter or Facebook, describing your issue or sending them a direct message.
  5. Community Forums: Many apps have dedicated user forums or communities where you can ask questions and seek help from other users or the developers themselves.


How to Contact the Manufacturer:


  1. Plug a Lightning Digital AV Adapter or Lightning to VGA Adapter into the charging port on the bottom of iPhone. Connect an HDMI or VGA cable to the adapter. Connect the other end of the HDMI or VGA cable to the monitor, TV, or projector. If necessary, switch to the correct video source on the monitor, TV, or projector. Connect iPhone to a display with a cable - Apple Support (IN)
  2. Product Manual: As mentioned, the product manual can be an excellent resource for finding contact information. Look for the "Support" or "Contact Us" section in the manual.
  3. Product Packaging: Check the product's packaging for any contact details, customer support numbers, or websites provided by the manufacturer.
  4. Manufacturer's Website: Visit the official website of the manufacturer. Most reputable companies have a support section where you can find contact information or submit support requests.
  5. Customer Support: Look for a customer support phone number or email address on the manufacturer's website. Some companies even offer live chat support for immediate assistance.
  6. Social Media: Many manufacturers maintain a presence on social media platforms. Consider sending them a message or mentioning them in a post to seek help.
  7. Retailer: If you purchased the product from a retailer, they might also be able to assist you or direct you to the manufacturer's support channels.


When contacting either the app developer or the manufacturer, be sure to provide specific details about the problem you're facing, including any error messages, screenshots, or steps to reproduce the issue. This information will help them better understand and resolve the difficulty you're experiencing.


Remember to remain polite and patient while seeking support, as it may take some time for the developers or manufacturers to respond to your inquiries.


Similar questions

2 replies
Question marked as Top-ranking reply

Aug 4, 2023 11:28 PM in response to Williamfromroswell

If you find yourself encountering issues with third-party apps or a particular website or product, reaching out to the respective app developer, or manufacturer can be a helpful step in resolving the problem.


How to Contact an App Developer:


  1. In-App Support: Many apps offer an in-app support feature. Look for a "Contact Us" or "Help" section within the app's settings or menu. This may provide you with direct contact information or a form to submit your query.
  2. App Store or Website: If you can't find in-app support or need additional assistance, visit the app's page on the respective app store --> How to contact an app developer - Apple Support
  3. Email Support: Check if the developer has an official support email address listed on their website or app store page. Send them an email explaining the issue you're facing. Be detailed in describing the problem to receive relevant assistance.
  4. Social Media: Some developers maintain active social media profiles. Reach out to them through platforms like Twitter or Facebook, describing your issue or sending them a direct message.
  5. Community Forums: Many apps have dedicated user forums or communities where you can ask questions and seek help from other users or the developers themselves.


How to Contact the Manufacturer:


  1. Plug a Lightning Digital AV Adapter or Lightning to VGA Adapter into the charging port on the bottom of iPhone. Connect an HDMI or VGA cable to the adapter. Connect the other end of the HDMI or VGA cable to the monitor, TV, or projector. If necessary, switch to the correct video source on the monitor, TV, or projector. Connect iPhone to a display with a cable - Apple Support (IN)
  2. Product Manual: As mentioned, the product manual can be an excellent resource for finding contact information. Look for the "Support" or "Contact Us" section in the manual.
  3. Product Packaging: Check the product's packaging for any contact details, customer support numbers, or websites provided by the manufacturer.
  4. Manufacturer's Website: Visit the official website of the manufacturer. Most reputable companies have a support section where you can find contact information or submit support requests.
  5. Customer Support: Look for a customer support phone number or email address on the manufacturer's website. Some companies even offer live chat support for immediate assistance.
  6. Social Media: Many manufacturers maintain a presence on social media platforms. Consider sending them a message or mentioning them in a post to seek help.
  7. Retailer: If you purchased the product from a retailer, they might also be able to assist you or direct you to the manufacturer's support channels.


When contacting either the app developer or the manufacturer, be sure to provide specific details about the problem you're facing, including any error messages, screenshots, or steps to reproduce the issue. This information will help them better understand and resolve the difficulty you're experiencing.


Remember to remain polite and patient while seeking support, as it may take some time for the developers or manufacturers to respond to your inquiries.


Aug 5, 2023 6:35 AM in response to Williamfromroswell

SravanKrA, Thanks for your reply. I tried some of the links and they seem to focus on connections and setup. I have that covered. I think there is no answer to this issue because using an older 7S I get the same outcome. In addition, part of my experiment was to raise the volume of the original movie from 35% to 70%. Playing either version sounds the same thru my home projector! So I'm going to put this to bed and hope that the projector in the venue has a volume control! Thanks again for your assistance!


How to control Apple TV app volume on a projector with my iPhone?

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