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App store payment method: Billing address is region locked in a country different to the region I set on my settings

In my settings I have chosen France as my region and saved a payment method through the settings. However when I try to update/Install a new app on the app store, I cannot access the payment method which I have saved and it asks me for a new one. THE ISSUE IN THIS IS THAT.... I cannot add a new payment method because the Billing address (REGION) is greyed out and selected to Sri Lanka. How does that make any sense!?!?


I am extremely confused and I haven't been able to update most of my apps for over a month because of this irritating issue.


The first two images attached show the region (France) that I have saved and the saved payment method.


The following two images are what pops up when I try to update/install new apps. The saved payment method is nowhere to be found and for some reason my billing address is in Sri Lanka!??


PLEASE HELP ME I AM SO FRUSTRATED WITH THIS!!!!!


iPhone 14, iOS 16

Posted on Aug 4, 2023 9:06 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 4, 2023 11:29 PM

Do you change Country or Region from Sri Lanka to France?

If so, If you change Country or Region, you must comply with all regulations described here ->  Change your Apple ID country or region

Change your Apple ID country or region - Apple Support (KW)

⤵️

What to do before you change your country or region


1.

You need to ZERO your Apple Account balance, it is depending on the amount:

1.

If your balance is less than the cost of a single item, contact Apple Support directly, they will help you clear your Apple Account balance: Get Support

 

2.

See -> Check your Apple Account balance

Check your Apple ID balance – Apple Support (UK)

scroll to ⤵️

If you have Apple Account balance you can't use.

You can't redeem or return Apple Gift Cards, App Store & iTunes Gift Cards or unused Apple Account balance for cash, except as required by law. If your jurisdiction allows the refund of redeemed gift balances, you can contact Apple Support to request a refund

When you contact Apple, include the following information:

•           Your Apple ID.

•           The refund amount.

•           Your current delivery address. 


2.

You need to Cancel your subscriptions and wait until the end of the subscription period


3.

Make sure that you have a payment method for your new country or region. See what payment methods you can use.

You need to have a debit / credit card issued by a bank in your new country.

You need to have a billing address in your new country.

 



2 replies
Question marked as Top-ranking reply

Aug 4, 2023 11:29 PM in response to irvine80

Do you change Country or Region from Sri Lanka to France?

If so, If you change Country or Region, you must comply with all regulations described here ->  Change your Apple ID country or region

Change your Apple ID country or region - Apple Support (KW)

⤵️

What to do before you change your country or region


1.

You need to ZERO your Apple Account balance, it is depending on the amount:

1.

If your balance is less than the cost of a single item, contact Apple Support directly, they will help you clear your Apple Account balance: Get Support

 

2.

See -> Check your Apple Account balance

Check your Apple ID balance – Apple Support (UK)

scroll to ⤵️

If you have Apple Account balance you can't use.

You can't redeem or return Apple Gift Cards, App Store & iTunes Gift Cards or unused Apple Account balance for cash, except as required by law. If your jurisdiction allows the refund of redeemed gift balances, you can contact Apple Support to request a refund

When you contact Apple, include the following information:

•           Your Apple ID.

•           The refund amount.

•           Your current delivery address. 


2.

You need to Cancel your subscriptions and wait until the end of the subscription period


3.

Make sure that you have a payment method for your new country or region. See what payment methods you can use.

You need to have a debit / credit card issued by a bank in your new country.

You need to have a billing address in your new country.

 



App store payment method: Billing address is region locked in a country different to the region I set on my settings

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