911 calling

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12 points

911 calling

Picked up a refurbished iPhone 11. Really great condition but with a bit of a learning curve for me. After looking up on YouTube i tried the hard reset process of hitting the vol up, vol down then hold the right key. Tried to for a long time and nothing!! So, tried it again slowly but ended up calling out to 911. I knew nothing about this option. 911 was very good about it and forwarded me also to the local 911 center to clear it there. OOOOOOOOOOOOOOOps. So, went into options on this phone and our iPhone 6 and set it how I want it.

Leason learned.

Question brought up. If I or my wife are in a zone with poor to no

signal strength, will 911 still work or is it dependent on service availability. Also, in the same scenario, will having data be of any use for the same reason. Family is trying to force us to add data when we only use phone for talk and text ( my wife is the texter )

Sorry this is so long!!

iPhone 11, iOS 16

Posted on Aug 5, 2023 9:33 AM

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Answer 1

Lissy_12

Community Specialist

Aug 6, 2023 11:21 AM in response to MoochAmber

Hi MoochAmber,

Thank you for using the Apple Support Communities! Those are great questions. It may depend on your cellular network. The following guide has great information that can help:

Contact emergency services on your iPhone

Important information about emergency calls on iPhone

* Some cellular networks may not accept an emergency call from iPhone if iPhone isn’t activated, if iPhone isn’t compatible with or configured to operate on a particular cellular network, or (when applicable) if iPhone doesn’t have a SIM card or the SIM card is PIN-locked.

* In certain countries or regions, your location information (if determinable) may be accessed by emergency service providers when you make an emergency call.

* Review your carrier’s emergency calling information to understand the limits of emergency calling over Wi-Fi.

* With CDMA, when an emergency call ends, iPhone enters emergency call mode for a few minutes to allow a callback from emergency services. During this time, data transmission and text messages are blocked.

* After making an emergency call, certain call features that block or silence incoming calls may be disabled for a short period of time to allow a callback from emergency services. These include Do Not Disturb, Silence Unknown Callers, and Screen Time.

* On an iPhone with Dual SIM, if you don’t turn on Wi-Fi Calling for a line, any incoming phone calls on that line (including calls from emergency services) go directly to voicemail (if available from your carrier) when the other line is in use; you won’t receive missed call notifications.

* If you set up conditional call forwarding (if available from your carrier) from one line to another when a line is busy or not in service, the calls don’t go to voicemail; contact your carrier for setup information.

Hope this helps!

Have a great day.

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911 calling

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