Apple Account Balance shows failed when I try to make an online purchase. Why ?

I try to purchase a macbook air and the balance on my Apple Account should cover it entirely but when I try to check out - it says Your payment authorization failed. Please verify your information and try again, or try another payment method. How to unblock ?



Posted on Aug 5, 2023 10:53 AM

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Posted on Aug 7, 2023 3:35 AM

Apple may be requiring you to have a payment method such as a credit or debit card be present on your account even if intend to have account balance cover the full amount. The card might not be charged at all but it has to be present. This document explains how to add a payment method to your Apple ID on a Mac, Apple mobile devices, PC, or online --> Add a payment method to your Apple ID - Apple Support


This is most frequently encountered when making app or subscription purchases. I don't know one way or the other about hardware but I haven't seen anybody else make your comment. Do you have other items as part of this purchase?


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Question marked as Top-ranking reply

Aug 7, 2023 3:35 AM in response to hakansamli

Apple may be requiring you to have a payment method such as a credit or debit card be present on your account even if intend to have account balance cover the full amount. The card might not be charged at all but it has to be present. This document explains how to add a payment method to your Apple ID on a Mac, Apple mobile devices, PC, or online --> Add a payment method to your Apple ID - Apple Support


This is most frequently encountered when making app or subscription purchases. I don't know one way or the other about hardware but I haven't seen anybody else make your comment. Do you have other items as part of this purchase?


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Apple Account Balance shows failed when I try to make an online purchase. Why ?

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