Cellular Issue

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Level 1

5 points

Cellular Issue

Recently I’ve received a cellular issue notification on my IPhone 13 Pro Max out of no where when it was working just fine a couple hours ago. It said in order for me to use my data I would have to update. After attempting several times to update to iOS 16.6 it would stay glitched on “verifying update” till my phone would run out of battery. Finally, after I was able to update the issue persisted. Everyone so far has told me there’s nothing I can do except buy a new phone. Has anyone else had this issue?

Posted on Aug 5, 2023 11:34 AM

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Answer 1

Top-ranking reply

Lawrence Finch

Community+ 2026

Level 10

230,664 points

Aug 5, 2023 11:46 AM in response to Mzmik

Contact your carrier; you don’t need a new phone; the carrier just needs to reprovision your phone, or generate a new eSIM or give you a new SIM card.

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Answer 2

Aug 5, 2023 11:36 AM in response to Mzmik

It might have meant to update carrier settings→Update your carrier settings on your iPhone or iPad - Apple Support

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Answer 3

Aug 5, 2023 12:15 PM in response to Mzmik

Next step is to take it to Apple.

BTW, are you using VPN? An improperly configured VPN can mess up your network also.

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Answer 4

Mzmik Author

Level 1

5 points

Aug 5, 2023 12:10 PM in response to Lawrence Finch

I took it to my carrier today and they put a new sim and the issue was still there. They told me there’s nothing they can do and that it’s a phone issue. They told me to file a claim to get a new phone.

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