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Outlook for Mac crashing on startup

Persistent crashing after following most of the advice regarding potential solutions. Already tried "forced quit", restarting in safe mode, deleting system and user caches. I found this advice in the community but it is not specific enough. I need to know exactly what files I can safely delete. This advice is too general.


"You need to find out where Outlook stores its user configuration data and remove all of that. If it is sandboxed, there will be a container folder in your user/Library/Containers folder. That should contain all of its setup information.

There also might be data stored in your user/Library/Application Support/ folder. "


Please advise.


iMac 21.5″

Posted on Aug 6, 2023 9:08 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 11, 2023 11:59 AM

Microsoft should certainly be able to walk you through this. But to start, here's a link to the page Barney-15E mentioned in the first response to your topic:


Otherwise, you could try the easiest thing first. That is, if it's just a corrupt preference file that's causing Outlook to crash, you may be able to solve this very quickly.


Close Outlook.


Click anywhere on the desktop so it says Finder as the foreground app next to the Apple logo at the top left of the screen. Next, hold down the Option key and choose Go > Library from the menu bar. Press Command+2 to put that Library folder into list mode. It's just much easier to find things alphabetically.


Open the Group Containers folder. Open the UBF8T346G9.Office folder. You should, at minimum, see these items:



The folder Outlook is where all of your data is. Contacts, accounts, emails, etc. As a safety step, you should first backup this folder to another drive. Then it will be nearly impossible to lose anything important.


From within the UBF8T346G9.Office folder, continue through subfolders Library > Preferences. Delete the file:


UBF8T346G9.Office.plist


Launch Outlook again and see how it behaves.

8 replies
Question marked as Top-ranking reply

Aug 11, 2023 11:59 AM in response to rreisley

Microsoft should certainly be able to walk you through this. But to start, here's a link to the page Barney-15E mentioned in the first response to your topic:


Otherwise, you could try the easiest thing first. That is, if it's just a corrupt preference file that's causing Outlook to crash, you may be able to solve this very quickly.


Close Outlook.


Click anywhere on the desktop so it says Finder as the foreground app next to the Apple logo at the top left of the screen. Next, hold down the Option key and choose Go > Library from the menu bar. Press Command+2 to put that Library folder into list mode. It's just much easier to find things alphabetically.


Open the Group Containers folder. Open the UBF8T346G9.Office folder. You should, at minimum, see these items:



The folder Outlook is where all of your data is. Contacts, accounts, emails, etc. As a safety step, you should first backup this folder to another drive. Then it will be nearly impossible to lose anything important.


From within the UBF8T346G9.Office folder, continue through subfolders Library > Preferences. Delete the file:


UBF8T346G9.Office.plist


Launch Outlook again and see how it behaves.

Aug 11, 2023 8:28 AM in response to rreisley

What you would need to back up first so they can be restored after deleting the container folder items are your contacts, emails you've saved and stored on the local drive (IMAP account), or all emails (POP account).


That, and screen shots of your email account details so you can set them up again. Gmail is done automatically by simply entering your gmail.com account address.

Outlook for Mac crashing on startup

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