macbook pro 14 inch 2021 M1 poor facetime incoming video quality

G'day Lumixfan,

Thanks for letting us know. To narrow the issue down, we recommend first testing in a newly-created administrator account, which tells you if your issue is system-wide or specific to the user account. Here's how to Add a user or group on Mac.

Once you test that, you can also start up in safe mode, which helps to rule out a few potential software causes. Here's how: Use safe mode on your Mac

Let us know the results, or check out the resources above for additional steps you can take based on what you find.

Take care.

Hi there Lumixfan,

If the incoming video image is blurry during FaceTime calls on your MacBook Pro, it could be a network-related issue on the other person's device. Have a look at the information below:

If you need help with your connection or call quality

A slow or busy Wi-Fi network might cause issues with your FaceTime call. If you experience connection alerts, or low-quality audio or video, or an exclamation point  over a video tile:

* Make sure that you and your recipient have a fast Wi-Fi or cellular connection. FaceTime calls over Wi-Fi require a broadband connection.

* Check for issues that might be slowing down your connection, such as someone streaming content over your network.

* If you have questions about your internet speed, contact your internet service provider.

You'll find those details here: If FaceTime isn't working on your Mac - Apple Support

Take care.