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Why does FaceTime always crash on my 2023 MacBook Pro?

I've been so extremely disappointed that a main feature I got my MacBook for, FaceTime compatibility, is a hoax.


I cannot talk on FaceTime in a group or private call for more than 2-5 minutes without the call dropping and saying "call failed."


I can always see when the time is about to come because my video freezes for a moment and within seconds the call fails. I got this MacBook this summer.

MacBook Pro 14″, macOS 13.4

Posted on Jul 29, 2023 9:42 AM

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Question marked as Top-ranking reply

Posted on Jul 29, 2023 10:02 AM

Excerpted from If FaceTime isn't working on your Mac - Apple Support:


"A slow or busy Wi-Fi network might cause issues with your FaceTime call."


That could be a factor, but if you have reason to conclude that it is not then contact Apple. Your Mac has at least a one year warranty.


Official Apple Support

3 replies

Why does FaceTime always crash on my 2023 MacBook Pro?

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