Movie won’t play on my tv

I purchased a movie on my phone and it won’t play on my tv on the apple app.

FireTVStick4K(2018)/Soundbar(2019),

Posted on Aug 6, 2023 2:24 PM

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Question marked as Top-ranking reply

Posted on Aug 9, 2023 3:10 AM

Verify that you are (still) signed in to the Apple TV app (sprockets wheel icon, see image below) on your Fire TV device with the Apple ID account as used for the movie purchase. Then the movie title should appear in the Library tab.


If you see the title in your Library, but it will not play, then what happens instead? Do you get an error message? What does it say?

2 replies
Question marked as Top-ranking reply

Aug 9, 2023 3:10 AM in response to Skippyandlola

Verify that you are (still) signed in to the Apple TV app (sprockets wheel icon, see image below) on your Fire TV device with the Apple ID account as used for the movie purchase. Then the movie title should appear in the Library tab.


If you see the title in your Library, but it will not play, then what happens instead? Do you get an error message? What does it say?

Aug 7, 2023 1:25 PM in response to Skippyandlola

Hey Skippyandlola,


Welcome to Apple Support Communities. From what we understand, a movie was purchased on an iPhone, and it will not play in the Apple TV app on your TV.


This article has great troubleshooting steps that may help resolve your issue: If you can't watch or stream movies and TV shows in the Apple TV app.


If you have a different issue, more details may help you get more answers.


Take care.


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Movie won’t play on my tv

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