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markVIguy Author

Level 1

15 points

Special Offer Apple Gift Card by Email issue ( education website).

I purchasesd an iPad Air thru the Apple education website on 8/5/23.. It clearly stated “special $100 gift card” and showed that indeed $100 was subtracted from total. However my credit card was charged on the supposedly “free gift card” . I did get the gift card by email the same day, but my credit card was charged $100 (actually was posted, went through, not a pending charge)- which was a separate charge from the iPad Air I purchased. Am I missing something ? Tried calling customer support but can’t go through. Thanks in advance.

Posted on Aug 6, 2023 8:36 PM

Top-ranking reply

markVIguy Author

Level 1

15 points

Posted on Aug 7, 2023 2:39 AM

Thanks for explaining this muguy. It makes sense the way you explained it

It was confusing for me and the team leader at the local Apple Store where I picked it up the way the offer was presented, particularly since there were 2 separate charges on the credit card, instead of just one transaction.

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Special Offer Apple Gift Card by Email issue ( education website).

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