I would like to change my country/region

I moved from South Africa to Germany one year ago. Recently, I had to update my WhatsApp but I was asked to give billing information. I need to change this information since I have German accounts now and it seems impossible to do this since I have to change my country/region details which I am failing to do. Please assist.

iPhone 13, iOS 16

Posted on Aug 7, 2023 12:20 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 7, 2023 12:40 AM

If you change Country or Region, you must comply with all regulations described here ->  Change your Apple ID country or region

Change your Apple ID country or region - Apple Support (KW)

⤵️

What to do before you change your country or region


1.

You need to ZERO your Apple Account balance, it is depending on the amount:

1.

If your balance is less than the cost of a single item, contact Apple Support directly, they will help you clear your Apple Account balance: Get Support

 

2.

See -> Check your Apple Account balance

Check your Apple ID balance – Apple Support (UK)

scroll to ⤵️

If you have Apple Account balance you can't use.

You can't redeem or return Apple Gift Cards, App Store & iTunes Gift Cards or unused Apple Account balance for cash, except as required by law. If your jurisdiction allows the refund of redeemed gift balances, you can contact Apple Support to request a refund

When you contact Apple, include the following information:

•           Your Apple ID.

•           The refund amount.

•           Your current delivery address. 


2.

You need to Cancel your subscriptions and wait until the end of the subscription period


3.

Make sure that you have a payment method for your new country or region. See what payment methods you can use.

You need to have a debit / credit card issued by a bank in your new country.

You need to have a billing address in your new country.

 



2 replies
Question marked as Top-ranking reply

Aug 7, 2023 12:40 AM in response to TashaGarry

If you change Country or Region, you must comply with all regulations described here ->  Change your Apple ID country or region

Change your Apple ID country or region - Apple Support (KW)

⤵️

What to do before you change your country or region


1.

You need to ZERO your Apple Account balance, it is depending on the amount:

1.

If your balance is less than the cost of a single item, contact Apple Support directly, they will help you clear your Apple Account balance: Get Support

 

2.

See -> Check your Apple Account balance

Check your Apple ID balance – Apple Support (UK)

scroll to ⤵️

If you have Apple Account balance you can't use.

You can't redeem or return Apple Gift Cards, App Store & iTunes Gift Cards or unused Apple Account balance for cash, except as required by law. If your jurisdiction allows the refund of redeemed gift balances, you can contact Apple Support to request a refund

When you contact Apple, include the following information:

•           Your Apple ID.

•           The refund amount.

•           Your current delivery address. 


2.

You need to Cancel your subscriptions and wait until the end of the subscription period


3.

Make sure that you have a payment method for your new country or region. See what payment methods you can use.

You need to have a debit / credit card issued by a bank in your new country.

You need to have a billing address in your new country.

 



Aug 7, 2023 12:43 AM in response to TashaGarry

I understand your situation. Changing your country/region details on WhatsApp can sometimes be a bit tricky, but it is possible. Here's what you can do to update your country/region information:


  1. Update your Apple ID or Google Play Store information (for iPhone or Android users):
    • If you are using an iPhone, go to "Settings" > [Your Name] > "iTunes & App Store" > tap on your Apple ID > "View Apple ID" > "Country/Region" > select Germany and follow the instructions to update your billing information.
    • If you are using an Android phone, open the Google Play Store app > tap on the three horizontal lines (hamburger menu) in the top-left corner > "Account" > "Country and profiles" > select Germany and follow the instructions to update your billing information.


2. Change WhatsApp information:

    • After updating your Apple ID or Google Play Store information, you may need to wait for a few hours or up to 24 hours for the changes to reflect in the WhatsApp app.
    • Open WhatsApp and go to "Settings" > "Account" > "Payment info" to verify and update your billing information if required.

3.Contact WhatsApp Support:

    • If the above steps do not work, you can try reaching out to WhatsApp Support directly for assistance. You can find their contact information within the app or on the WhatsApp website.

4.Temporary Workaround:

    • If you urgently need to update WhatsApp and are facing difficulties with the country/region change, you may consider temporarily switching your Apple ID or Google Play Store to a German account. This way, you can update WhatsApp without providing billing information. However, keep in mind that this is not a permanent solution, and you should switch back to your correct account afterward.


Remember to be cautious when making any changes to your account information. Always ensure you have proper backups and understand the implications of changing your country/region settings, especially for payment methods and access to local content on app stores.


Additionally, note that WhatsApp's policies and procedures may change over time, so it's a good idea to check their official support documentation or reach out to their support channels for the most up-to-date information on changing your country/region details.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I would like to change my country/region

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