Unable to Enable WiFi under El Capitan except in Safe Mode

I have an older iMac that I'm in the process of depreciating (bought a new one recently). However, I may end up keeping the old one on my home network for access to 32-bit apps I can't run on the new iMac/macOS. As a result, I'm trying to take one last crack at a persistent WiFi problem.


Prior to buying the new(er) iMac, I had been limited for over a year to Ethernet on a 10,1 (2009) iMac for internet connectivity (10.6.11). Before the WiFi stopped working the connection was rock solid and nothing about the settings on the router/network have changed since then.


I have read dozens of troubleshooting articles and one thing always leaves me stumped: There is never any clear steps on how to troubleshoot if the System Profiler can detect the Airport/WiFi hardware or it connects in Safe Mode — yet is "dead" to the macOS after a normal startup.


On that same iMac, I also have a partitioned drive where WiFi works just fine on an even older macOS, which would seem to rule out a hardware failure. On the other hand, nothing I have done to address it as a software issue has worked.


In no particular order: I have verified that there are no Proxy settings configured (under "Advanced" tab), deleted airport/network plist files from System Configurations. Tried to log out and log back in to connect as a guest user. Replaced an IO80221famly (?) kext file from another Mac running the same OS. Tried adding and removing locations. Deleted the WiFi interface out and re-added it after a reboot. Used the Terminal to toggle en0 and en1 on/off (still reports that Airport is inactive). Reinstalled OS X twice. Disk Utility reports no issues. Apple Hardware Test (extended) only flagged a HD fan. Repaired disk permissions. Ran Wireless Diagnostics (limited use because it can't make an outside connection. Primarily the error log files dealt with WiFiProxy crashes and Microsoft Updater but no idea how to interpret the relevance given that the WiFi interface was never enabled for testing). Reset the PRAM/NVRAM/SMU. Tried pinging through the Terminal, but no luck there either. Examined a short list of third-party extensions in the System Profile (HighPoint Software was one of them, not sure what app it's associated with). Also tried turning off the Firewall — all to no avail.


When changes are applied to WiFi through the Network Preferences pane, they just sit there attempting to "apply" and never take. Were not for the fact that I have WiFi access in Safe Mode and on another drive partition on the same iMac, I would take all these failed attempts as a sure indication that I had a WiFi card failure on my hands.


I haven't added any new software. (In fact, I have removed almost all third-party items that launch at startup.) I ran MalwareBytes (free version) but it never found anything so I uninstalled it. I tried CleanMyMac (unimpressed, also uninstalled). The only other utility I have on hand is an old one I've had for years called Cocktail…


My first suspect for what caused this mess was an old install of McAfee Total Protection. I would have preferred to run the McAfee uninstaller but the uninstaller won't run on El Capitan so I trashed them by dragging them to the trash (and later also using TrashMe and a short list of places to look for files provided to me by McAfee.) I can't find any more pieces of McAfee left (but if there's a way to reveal hidden locations, by all means let me know).


My second suspect for what may be causing this is a permissions issue. (A few years back I experienced a huge permissions problem between the two drive partitions that had me entering my password to do just about anything. However, that incident was not concurrent with the WiFi problems.)


For what it is worth: I have seen numerous instances where people with similar questions are prompted to post screen shots and log files — but in so doing I rarely see an instance where doing so on the part of the OP results in a solution having to do with anything specific found in those logs/screen shots. Consequently, if there is anything I should be looking for, I'd rather see a response that outlines or links to the next steps. (Reason is that I have seen too many posts of this general nature come to a standstill after pages worth of logs are uploaded, presumably because few are qualified to interpret them and others just don't want to be bothered to read them.)


In conclusion, similar discussions I have seen on this topic suggest that if the WiFi is working in Safe Mode it's not a hardware failure. But I'm not entirely convinced it *isn't* hardware related since the WiFi connectivity problems began abruptly without changes to my network or any new software. Thoughts?

Earlier Mac models

Posted on Aug 7, 2023 2:09 AM

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Posted on Aug 17, 2023 7:06 PM

Hello,


I thought I would stop by to update this thread since so many topics like it end without the OP indicating what finally resolved the problem. To first answer your question, at one point I tried to download EtreCheck but it would not run on El Capitan where the problems had occurred. (Couldn't find a version old enough on the EtreCheck website that would run.)


All I can report is that WiFiProxy repeated frequently in the log and that Wireless Diagnostics was not able to power on the interface (nor could I do it through Terminal) so in the end I ran out of ideas. If I had to guess, I think it may have been an owners/groups/permissions issue because the only major issue I ever had to date on this iMac related to some permissions I royally screwed up between the two macOS partitions.


I had an old copy of TechTool Pro on the Snow Leopard partition that reported a lot of High-Fly Write errors on my disk, an Apple Hardware Test that reported an HD fan issue but other than that AHT, TechTool and DiskUtility insisted that the disk was otherwise good (same for the memory).


Due to the hard drive fan and the longstanding WiFi issue it had been my plan for awhile to replace the HD and WiFi card (which I already had on hand) so I even did that and STILL the problem persisted. (Although it should be noted that I cloned El Capitan so whatever problems it had came with the new install.)


In the end, I gave up and upgraded El Capitan to High Sierra. The good news? WiFi immediately began working. Bad news? I ended up with a black screen after the update. No sooner did I enter my login at startup and the screen would go black. No amount of SMU/PRAM resets resolved it.


The only thing visible to me in that state were the notifications. Thankfully one came up asking me if I wanted to learn more about High Sierra. I clicked that and it launched Safari. From Safari I was able to get to Spotlight and from Spotlight to make use of Terminal. After repairing permissions and dumping caches in Terminal, I noticed that my desktop image had returned (no longer a black screen behind the window). From there I was able to select High Sierra in System Preferences and make it the preferred startup disk. Only then was I successful booting into Safe Mode (prior to this all efforts to get into Safe Mode resulted in Safe Mode for the default startup volume, not the High Sierra partition). After two restarts in Safe Mode, it came back up without prompting me to login.


I now see a black screen briefly appear before the desktop loads and then everything is normal. Well, I should clarify "normal". Everything seemed to work fine until I tried to launch iTunes and the App Store. I'm logged in with my iCloud under System Preferences but the App Store has an old email in it that is no longer present on my other App Store/devices.


Several months ago I logged into my Apple ID and updated my email, so the presence of this old email in the App Store wasn't caused by creating a second Apple ID. (App Store had been accessible under El Capitan before the upgrade.) When I try to launch iTunes and go to Accounts to login, it eventually crashes without doing anything. When I go to the App Store and attempt to sign out of the old email, nothing happens. I have left it as long as an hour and it doesn't time out, either. So currently I am stuck in a troubleshooting loop, this time with High Sierra vs. El Capitan. But hey, at least the WiFi works!

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Question marked as Top-ranking reply

Aug 17, 2023 7:06 PM in response to Tesserax

Hello,


I thought I would stop by to update this thread since so many topics like it end without the OP indicating what finally resolved the problem. To first answer your question, at one point I tried to download EtreCheck but it would not run on El Capitan where the problems had occurred. (Couldn't find a version old enough on the EtreCheck website that would run.)


All I can report is that WiFiProxy repeated frequently in the log and that Wireless Diagnostics was not able to power on the interface (nor could I do it through Terminal) so in the end I ran out of ideas. If I had to guess, I think it may have been an owners/groups/permissions issue because the only major issue I ever had to date on this iMac related to some permissions I royally screwed up between the two macOS partitions.


I had an old copy of TechTool Pro on the Snow Leopard partition that reported a lot of High-Fly Write errors on my disk, an Apple Hardware Test that reported an HD fan issue but other than that AHT, TechTool and DiskUtility insisted that the disk was otherwise good (same for the memory).


Due to the hard drive fan and the longstanding WiFi issue it had been my plan for awhile to replace the HD and WiFi card (which I already had on hand) so I even did that and STILL the problem persisted. (Although it should be noted that I cloned El Capitan so whatever problems it had came with the new install.)


In the end, I gave up and upgraded El Capitan to High Sierra. The good news? WiFi immediately began working. Bad news? I ended up with a black screen after the update. No sooner did I enter my login at startup and the screen would go black. No amount of SMU/PRAM resets resolved it.


The only thing visible to me in that state were the notifications. Thankfully one came up asking me if I wanted to learn more about High Sierra. I clicked that and it launched Safari. From Safari I was able to get to Spotlight and from Spotlight to make use of Terminal. After repairing permissions and dumping caches in Terminal, I noticed that my desktop image had returned (no longer a black screen behind the window). From there I was able to select High Sierra in System Preferences and make it the preferred startup disk. Only then was I successful booting into Safe Mode (prior to this all efforts to get into Safe Mode resulted in Safe Mode for the default startup volume, not the High Sierra partition). After two restarts in Safe Mode, it came back up without prompting me to login.


I now see a black screen briefly appear before the desktop loads and then everything is normal. Well, I should clarify "normal". Everything seemed to work fine until I tried to launch iTunes and the App Store. I'm logged in with my iCloud under System Preferences but the App Store has an old email in it that is no longer present on my other App Store/devices.


Several months ago I logged into my Apple ID and updated my email, so the presence of this old email in the App Store wasn't caused by creating a second Apple ID. (App Store had been accessible under El Capitan before the upgrade.) When I try to launch iTunes and go to Accounts to login, it eventually crashes without doing anything. When I go to the App Store and attempt to sign out of the old email, nothing happens. I have left it as long as an hour and it doesn't time out, either. So currently I am stuck in a troubleshooting loop, this time with High Sierra vs. El Capitan. But hey, at least the WiFi works!

Aug 7, 2023 4:46 PM in response to NewsView

You have done a tremendous amount of troubleshooting already so it's a bit hard to provide you with other options to try, but I think I still have some suggestions for you.


FWIW, I don't have your iMac model, but a 2010 MacBook Pro (MBP). Like my MBP, your iMac should be capable of running macOS High Sierra. This version of macOS still supports 32-bit apps.


... so my first suggestion would be to upgrade to High Sierra. You may need to do this via an Ethernet connection until we can sort out the Wi-Fi issue.


You mention in your post, that your iMac cannot gain access to the the Internet via Wi-Fi, but can it gain access to the local wireless network? That is, can it "see" other devices on the local network and communicate with them?


You also mention that wireless works if you boot up your Mac in Safe Mode. I'm sure you know that this mode When

triggered, this mode will force a check of your startup volume’s integrity, load only the minimum required macOS kernel extensions, disable all user fonts, clear font caches, and disable all startup and login items.


This issue may not be a kernel extension, but possibly one or more of your startup/login items, is causing a conflict. FWIW, I run a number of those apps that you list in your post, and none of them has interfered with wireless Internet access.


Ref: Does Safe Mode check and repair disks? - The Eclectic Light Company << You may find this to be an interesting read.


The last item I have for you is a possible router configuration setting that is preventing your Mac from accessing the Internet. Typically, that would be if you have enabled MAC-address filtering. If you are more network-savvy it could be a firewall setting on either or both the Mac itself (software firewall) or one the router (firewall rules.)


Aug 8, 2023 9:24 AM in response to NewsView

A "kernel panic" is typically related to a hardware issue. There are a few methods to retrieve the panic reports, with the simplest by using EtreCheck. If you are not familiar with EtreCheck, it is a diagnostics tool that greatly aides in uncovering issues with Macs. It was developed by a valued forum member, and is recommended by a number of us here at the ASC. It will generate a report that you can, optionally, post here if you need assistance with interpreting its results.


Ref: Using EtreCheck to Troubleshoot Potential… - Apple Community


Alternately, the panic reports can be located by using the Console app.

Aug 7, 2023 2:34 PM in response to WheelieNick

For software troubleshooting, my list of third-party extensions when viewed through About this Mac>System Profile is surprisingly short (only two I don't recognize). For startup items, I first disabled Amazon Music (later deleted it with TrashMe). Also stopped Evernote from launching at startup. Still have Weatherbug, an App Store purchase called Monty and a utility called f.lux (dims screen and neutralizes the blue light from the display after sunset). The last item I still have in operation is a utility called SMCfancontrol (HD doesn't report any errors using DiskUtility but I installed it as a precaution due to an Apple Hardware Test HD fan error first reported a couple years back). The oldest third-party app I have installed is called TotalFinder (don't recall why I originally downloaded it, only that it was a royal pain to install).


Cocktail saved my bacon when I was having the system-wide permissions problems a few years ago so I would hate to ditch it. (Also helps to speed up my Mac when I run it periodically.) However, I notice it's not in the App Store (I take it that's a negative). Meanwhile, I have a MacBook Pro on the same macOS and no issue. (The MacBook Pro also has an old copy of McAfee TP installed but I'm too afraid to remove it without the benefit of a McAfee uninstaller and risk an otherwise working system.)


What doesn't make sense is that all of the aforementioned software was present long before the WiFi problems started and most of it (exception being SMCfancontrol) is also running on the MBP without issue.


As mentioned, when I hit "apply" for changes made to the WiFi interface they don't take. Could it be a permissions issue of some sort? I know how to do a "Get Info" and view the Permissions that are present — but how many files/locations would I have to Get Info on to determine whether or not the macOS has proper access to make changes to the WiFi interface?


If I have to delete Weatherbug, SMCfancontrol, TotalFinder, Evernote, Monty, Cocktail and f.lux I will — but I just wish it would be easier to determine which third-party app is the issue (if any) before I throw every last one of them away.

Aug 7, 2023 11:43 PM in response to Tesserax

"You mention in your post, that your iMac cannot gain access to the the Internet via Wi-Fi, but can it gain access to the local wireless network? That is, can it "see" other devices on the local network and communicate with them?"


That's a good question. It looks like it "sees" things (listed as shared/available devices) but when I go to connect it fails. I have to use Ethernet or reboot into another partition where WiFi continues to work for a successful connection to occur.


The only thing I haven't really dug into is the router. (The router is set to update itself automatically so maybe it was some kind of update that went through?)


I also wasn't aware that Safe Mode makes repairs. But now that you mention it, after I reinstalled OS X it randomly began rebooting into Safe Mode instead of my preferred partition (first time I have ever had this happen). On about three of those occasions, I saw some white text in the upper left corner against a black background having to do with a kernel panic. (It scrolled by too fast to understand which process was involved.) However, when I ran Disk Utility from Recovery I didn't get errors there. (I even ran Disk Utility out of the older operating system where it is still possible to repair permissions and nothing came up that I haven't seen before.) Eventually it stopped booting in Safe Mode but I went ahead and reinstalled 10.11.6 a second time just in case something was messed up (haven't seen it boot into Safe Mode since). Unfortunately, still no WiFi…


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Unable to Enable WiFi under El Capitan except in Safe Mode

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