Finish Setting Up Cellular (eSIM)

I keep getting the following notices, which seems fraudulent. I receive almost daily notifications to update my cellular eSIM for Cricket (and I've never used Cricket in my life). And today, I received another notification to update my payment information. I'm the original owner - and I have AT&T. I've seen others in this community with a similar issue but not resolution.



iPhone 14 Pro Max

Posted on Aug 7, 2023 4:05 AM

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Question marked as Best reply

Posted on Jun 7, 2024 9:15 PM

Can I also add to this post

I am UK based never taken phone abroad, UK provider now I keep getting the same alert under settings

If I decline it comes back next day to set up esim

8 replies

Aug 7, 2023 4:35 AM in response to Amy_12345

If one or more of the following 6 options are true then you can't choose None as a payment method then the Billing information is needed . The "None" option will not appear...


  1. If you have an unpaid balance or payment due
  2. If you have a subscription that automatically renews
  3. If you're using the iTunes Store or App Store for the first time
  4. If you are not in the country or region you’re creating an Apple ID for
  5. If you changed your country or region
  6. If you're a part of Family Sharing



Based on your country of residence and country you have selected under your Apple ID --> Payment methods that you can use with your Apple ID - Apple ...


Have you a Debit/Credit card that is issued to you that is valid internationally and is from the same Country / Region as your Apple ID.



Know it here --> If your payment method is declined in the App Store or iTunes ...


Check the following

  1. The payment method that you are adding is of the same country as that of App Store Country on your iPhone
  2. You have a valid payment plan debit/credit card from an authorised bank from the same country
  3. Payment methods that you can use with your Apple ID - Apple Support
  4. Learn more about family purchases and payments.
  5. Please check if your Debit/Credit card is valid internationally



If you can't download, make purchases or update apps, including free apps, you need to update your payment method or add a new one. If you already verified that a payment method is available in your country or region and you're still having trouble, learn more.



Aug 7, 2023 4:36 AM in response to Amy_12345

Cellular Update Failed —> If you see an Update Failed or Apple Pay Not Available alert after iOS update or restart



Settings > Mobile Data > APN [under Mobile Data APN] enter the APN pin


View and edit your APN settings

If your carrier allows it, you can view your APN settings in one of the following locations: Settings > Cellular > Cellular Data Options > Cellular Network. Settings> Mobile Data > Mobile Data Options > Mobile Data Network.


View and edit your Access Point Name (APN) on your iPhone ...



Carrier Update (Required): Released by your Cellular Service provider (Carrier Update), affects your Outgoing / Incoming calls, SMS, Data etc..



How to Update Carrier Settings

You can manually check for and install a carrier settings, update with these steps: Make sure your device is connected to a Wi-Fi or cellular network. Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings.

Update your carrier settings on your iPhone or iPad - Apple Support



Finish Setting Up Cellular (eSIM)

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