payment method I used stopped working

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Level 1

4 points

payment method I used stopped working

had a visa card for recurring payments in use for over years. this month (august 2023), the payments were rejected. got a message that 'this card cannot be used for itunes'. tried replacing and gave up and used an amex. was able to do a different visa card but cannot return to use the card I have been using which is not having any trouble anywhere else - online or in person. what gives, I can't use the card of my choice which is active and in good standing.

iPhone 12

Posted on Aug 7, 2023 8:43 AM

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Answer 1

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Limnos

Level 10

411,451 points

Aug 7, 2023 8:48 AM in response to Whatever2468

See if Apple can help you with this.

Refer to this document for ways to contact Apple ➞ Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

or:

Contact Apple for support and service by telephone ➞ Contact Apple for support and service - Apple Support

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Answer 2

Whatever2468 Author

Level 1

4 points

Aug 7, 2023 9:12 AM in response to Limnos

nope, country was already selected and greyed out. don't have time for this today. thanks for trying

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payment method I used stopped working

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