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User profile for user: james.horak
james.horak Author
User level: Level 1
28 points

Audio on 3rd party apps going mute when screen auto locks.

Hello as an Apple Iphone 14 Pro and IOS version 16.6 user. I do a lot of VOIP and use a lot of third party applications and websites that stream live audio. And when the screen auto locks it mutes the audio output. But not all apps behave this way, Some will still function. Has a amateur ham radio operator apps that go mute is my Flex Radio (Smart software defined radio SDR) app I have to keep the screen alive or else I loose the audio (sound) another issue is when I open up Safari web browser and navigate to the Utah SDR site located here: http://websdr2.sdrutah.org:8902/index1a.html or I use the KiwiSDR app. to listen to our daily 14MHz (20 meter net) (14.290 MHZ Upper sideband) if the screen auto locks I have to start all over again. And re launch the site or application. I wish apple would fix this. And stop it from happening. Because I use another app called "Echolink" and that application is not affected when the screen auto locks. Another annoying problem is when I am in my personal truck or work truck and I switch the Utah SDR site (Safari) over to the trucks radio (On Bluetooth) Music starts and so does my audio stream together. Maybe there is a setting I am missing here.


Thanks

iPhone 14

Posted on Aug 7, 2023 11:10 AM

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,802 points

Posted on Aug 7, 2023 11:48 PM

How to contact a third-party app developer


If you encounter any challenges with third-party applications, the best course of action is to directly contact the app developer for further assistance. Here's a brief guide on how to do it:


  1. Identify the app developer.
  2. Visit their website or app store listing.
  3. Look for their contact information or support channels.
  4. Clearly describe the issue you are facing.
  5. Provide any necessary information they may need.
  6. Follow their instructions and provide feedback.
  7. Be patient and follow up if needed.


By reaching out to the app developer, you increase your chances of receiving accurate and personalized support for the challenges you're experiencing. To contact an App developer --> How to contact an app developer - Apple Support



How to contact a Web Publisher or the Host


Contacting a web publisher or the host of a website can be helpful for various reasons, such as reporting issues with the website, seeking permission to use content, or addressing copyright concerns. The process may vary slightly depending on the website, but here are some general steps you can follow:


  1. Check the Website: First, visit the website and look for a "Contact" or "About Us" page. Many websites provide contact information there, including email addresses or contact forms.
  2. Web Hosting Company: If you have an issue related to the website's hosting, such as reporting abuse or copyright infringement, you can try contacting the web hosting company. To find the hosting company, you can use online tools like "whoishostingthis.com" or similar services. Once you identify the hosting company, visit their website and look for contact information or support options.
  3. Be Clear and Polite: Whether you are reaching out via email, contact form, or social media, always be clear, concise, and polite in your communication. Clearly state the reason for contacting them and provide any necessary details to help them understand your request or concern.
  4. Give Time for a Response: Allow some time for the web publisher or hosting company to respond. It may take a few days, depending on their responsiveness.


Remember, always be respectful in your communication, and avoid any hostile or aggressive language, as it is unlikely to yield a positive response.

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2 replies
Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,802 points

Aug 7, 2023 11:48 PM in response to james.horak

How to contact a third-party app developer


If you encounter any challenges with third-party applications, the best course of action is to directly contact the app developer for further assistance. Here's a brief guide on how to do it:


  1. Identify the app developer.
  2. Visit their website or app store listing.
  3. Look for their contact information or support channels.
  4. Clearly describe the issue you are facing.
  5. Provide any necessary information they may need.
  6. Follow their instructions and provide feedback.
  7. Be patient and follow up if needed.


By reaching out to the app developer, you increase your chances of receiving accurate and personalized support for the challenges you're experiencing. To contact an App developer --> How to contact an app developer - Apple Support



How to contact a Web Publisher or the Host


Contacting a web publisher or the host of a website can be helpful for various reasons, such as reporting issues with the website, seeking permission to use content, or addressing copyright concerns. The process may vary slightly depending on the website, but here are some general steps you can follow:


  1. Check the Website: First, visit the website and look for a "Contact" or "About Us" page. Many websites provide contact information there, including email addresses or contact forms.
  2. Web Hosting Company: If you have an issue related to the website's hosting, such as reporting abuse or copyright infringement, you can try contacting the web hosting company. To find the hosting company, you can use online tools like "whoishostingthis.com" or similar services. Once you identify the hosting company, visit their website and look for contact information or support options.
  3. Be Clear and Polite: Whether you are reaching out via email, contact form, or social media, always be clear, concise, and polite in your communication. Clearly state the reason for contacting them and provide any necessary details to help them understand your request or concern.
  4. Give Time for a Response: Allow some time for the web publisher or hosting company to respond. It may take a few days, depending on their responsiveness.


Remember, always be respectful in your communication, and avoid any hostile or aggressive language, as it is unlikely to yield a positive response.

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User profile for user: james.horak
james.horak Author
User level: Level 1
28 points

Aug 10, 2023 2:57 PM in response to james.horak

So, is it possible for Apple, the developers of IOS and Safari, to investigate this? Often I may be using a voice over IP applicaion like zoom for skype or in my case echolink or just listening into a software defined radio using the safari web browser. When a call comes in (And text) it kills off my VoIP app audio. If there is a setting in IOS to silence or mute all incoming phone calls to avoid interruption. Or when the screen goes dark the audio is muted. For now, I must leave my screen on and not let it auto lock.



Thank you.

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Audio on 3rd party apps going mute when screen auto locks.

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