ABM DEP Sync issue

I can't see t&c in ABM portal. The DEP tokes are stopped syncing.

Posted on Aug 8, 2023 7:53 AM

Top-ranking reply

Level 6

12,582 points

Posted on Aug 9, 2023 3:39 PM

Are you an administrator on the account? If not, you will need someone who is an administrator to sign in and accept the terms. If the terms have been accepted, you may need to download new tokens and reconnect to your MDM.

View in context

Similar questions

Slow syncing between devices My Macbook takes awhile to sync with my other devices--iPad, iPhone, Mini Mac, etc. Case in point: I was out of town yesterday and took my iPad to work on 3 or 4 files. Now I'm back in the office and could not work on a file for 20 minutes or so. I can find no manual override to speed thing up. Your advice?
1478 3
syncing ipad problems When I try to sync my ipad (iOS 16.4.1) with my macbook (Monterey 12.6.5), the process gets stuck on "Syncing (Step 3 or 4) – Determining tracks to sync" and stops there. There is very little in the way of data to be synced. Should take a few seconds. I see this problem has been reported before and the discussion culminated in the suggestion to seek help from Apple Support. Did so. They answered quite quickly. A very nice guy but he had no clue what he was doing. He got me to reinstall the operating system on the Macbook and was "very sure" it would fix the problem. It did not. Any advice?
1408 5
Synchronizing my iPad is stuck I have been having trouble synchronizing my iPad (16.3) (5th generation air) to my M1 iMac (13.2) for a few days. It always gets stuck in “Syncing Artwork (Step 4 of 4) - Waiting for items to copy”. Most of the “solutions” I have found on the Internet talk about iTunes. I have rebooted both machines several times. From Finder, I have tried unchecking various synchronizations such as “Books” and “TV Shows”. Photos and music use iCloud. After unchecking them and killing Finder or rebooting, Finder shows them still checked as it is stuck syncing still. I uninstalled and reinstalled “Books” and “Nook”. I have switched cables & ports to my iPad. Any other suggestions?
1367 1

1 reply

Top-ranking reply

celliott147

Level 6

12,582 points

Aug 9, 2023 3:39 PM in response to MDMDiscussion

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

ABM DEP Sync issue

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up