face ID

My iphones brightness won’t turn up or down and i can’t reconnect my face ID

iPhone 12 mini, iOS 16

Posted on Aug 8, 2023 9:27 AM

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Question marked as Top-ranking reply

Posted on Aug 8, 2023 9:34 AM

Hello there!


This sounds like you recently installed a new screen on your iPhone, because when you use non genuine parts, these problems could appear.

To check if they are genuine, read this article: iPhone parts and service history - Apple Support, this will help.


If you didn't repair your screen, and this error still appears,

please contact Apple Support.


Hope this helps!


1 reply
Question marked as Top-ranking reply

Aug 8, 2023 9:34 AM in response to faith_214

Hello there!


This sounds like you recently installed a new screen on your iPhone, because when you use non genuine parts, these problems could appear.

To check if they are genuine, read this article: iPhone parts and service history - Apple Support, this will help.


If you didn't repair your screen, and this error still appears,

please contact Apple Support.


Hope this helps!


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