I've recently created an apple id for my child so i can share and control access to the internet/apps etc. Its now continually asking on her phone- for the password- when i enter it it says its incorrect. when i click to reset it says that she doesn't have an account. I've tried resetting her password via my phone but nothing happens when i click the 'change password' button. What do i need to do to resolve this?
iPhone 11 Pro, iOS 16
Hi Sunflowers_1078,
Thanks for posting in Apple Support Communities! Since you're unable to reset the password in the Family Sharing settings on your iPhone, we suggest ensuring your iPhone is updated to the latest version of iOS 16:
Outdated software can cause things to misbehave. If your software is already updated, try restarting your device or attempting to reset it while connected to another network (ex: Wi-Fi, cellular).
Hope that helps!
This is also happening to my child’s account, but both our systems are up to date. I’ve tried to log in with his password, which did not work. I tried selecting forgot password but it states there’s no account. I don’t know what is going on…
child's apple id not working
