Apple Watch Ultra Black Screen

Have you had this resolved? I’m having the same issue and they want to send out out. I think it’s ridiculous especially reading others are having the same problem. I also did notice it happened after a recent update. I went to the Apple Store after speaking with supper over the phone and they didn’t do anything at the store. I’ve done all the troubleshooting and it keeps happening. I can’t take it off my wrist for a few seconds and magically it turns back on. I’ve only had it a few months and ridiculous issue for the price and it’s supposed to be the “ultra”. I first noticed when I was swimming but now it happens randomly.

It’s an absolute joke.

i had my AWU replaced after 5 months because of this issue, which eventually became the ambient light sensor failing.

My new (5 months old again) AWU has been blacking out daily for months.

I’ve taken it to the tech bar 3 times, many conversations complaining about it, sent it back to Apple to have it assessed… and they sent it back after a week saying “they can’t replicate the fault”

The day I got it back, within 10 minutes of setting it up.. it was black again.

I’m so angry they they just ignore the issue.. paying 1300 bucks for a watch I have to reset multiple times in a day just to see the time is BS

The worst part is, at the tech bar, they saw the issue first hand.. and even starting that in the report, the Apple techs at the “higher up” office just say “oh well.. we can’t figure it out.. here’s your watch back”

This is the issues that as a apple watch ultra user we faced exactly the same , kinda driving me freaking crazy and it is randomly came with this issues . Hopefully apple can take responsible to apple watch ultra user !!!

I am bringing back my Ultra today. Screen goes black and is unresponsive several times per day. Tried everything. Can't believe Apple hasn't addressed this issue. Too bad b/c I liked the watch.

I`m facing the same issue for the last few months. Hard reset helps but that`s not the case to perform hard reset several times per day...

I thought initially that it was something related to water activities but not. few weeks without touching any water but still have the same.

While it happens randomly that defect can be easily reproduced if you enable the white torchlight ( brighter one) and switch it to dimmed and back several times, then cover the watch with your hand to cancel that app. The screen will be black until you take off it from the hand and rotate.

That bug was mentioned in discussion multiple times but looks like it was not given to any developers, as they can easily check logs or debug to find out the root cause ( most probably that is a software issue as the same steps with red tourch light are ok)

Came here to say I have exactly the same problem. This is frustrating. But I am grateful for the suggestion to have turned off Always On since at least now my watch seems usable (albeit 'disabled').

Apple, I am one of your biggest fanboys. No fix for this seems very disrespectful to your best customers. Please fix this!

Not at all. They are sending me a replacement today. Sent out 3 times and comes back the same. i called apple care and they were vey nice to me . As soon as i get my new one I will send my old one back. No charge at all.

Hi ajundi and others, Have all of you with this black screen issue checked to make sure you don't accidentally have a Focus Mode turned on via an automatic routine or manually? I mention this because a black screen is part of the "Focus Mode Experience." Use Focus on Apple Watch - Apple Support

Has anybody had this resolved? I'm having the same issue and going through the same steps. I chatted with Apple and took it to the tech people, just for them to say the watch is okay and they cannot replicate the issue. I haven't been able to figure a pattern of when it happens.

私のApple Watch Ultraにも、同じ症状が出ます。Appleは1度製品を交換してくれましたが、結局改善していません。複数のApple Watch Ultraユーザーが、この症状に苦しんでいると推測されます。Appleは、早急にこのバグを修正すべきです。

It happed to me many times ( exactly as what you described). Apple seemed can't find the problem and only replaced me with new watches ( 2 times already).

No. Low power mode is not on and as others here have stated, they have the same issue with low power mode off. Clearly something apple needs to address.