Apple Watch Ultra Black Screen

Thanks for the shortcut advice I`ll try it when the issue happens again.

btw: On my watch, it also has a different bug: while the shortcut works from the phone, or manually when selected, it doesn`t work when pressing the action button

Hi,

My problem is very similar to yours. I'm on my 2nd AW Ultra after replacing the previous defective unit with a similar problem.

Now the problem persists on my replacement unit as well. A few months ago this happened once a week. Now it happens more frequently like every day 1-2 times, just like the previous AWU.

My warranty will end this month. Afraid they will ignore the problems.

It’s an absolute joke.

i had my AWU replaced after 5 months because of this issue, which eventually became the ambient light sensor failing.

My new (5 months old again) AWU has been blacking out daily for months.

I’ve taken it to the tech bar 3 times, many conversations complaining about it, sent it back to Apple to have it assessed… and they sent it back after a week saying “they can’t replicate the fault”

The day I got it back, within 10 minutes of setting it up.. it was black again.

I’m so angry they they just ignore the issue.. paying 1300 bucks for a watch I have to reset multiple times in a day just to see the time is BS

The worst part is, at the tech bar, they saw the issue first hand.. and even starting that in the report, the Apple techs at the “higher up” office just say “oh well.. we can’t figure it out.. here’s your watch back”

I hâve the same exact problem, sometimes if I keep the battery charged to above 80% it can stay on for half the day the moment it gets to 60% I’ll have to remove the watch multiple times so the watch becomes non functional. Has anyone found a solution to this problem

Has anybody had this resolved? I'm having the same issue and going through the same steps. I chatted with Apple and took it to the tech people, just for them to say the watch is okay and they cannot replicate the issue. I haven't been able to figure a pattern of when it happens.

Not at all. They are sending me a replacement today. Sent out 3 times and comes back the same. i called apple care and they were vey nice to me . As soon as i get my new one I will send my old one back. No charge at all.

This is the issues that as a apple watch ultra user we faced exactly the same , kinda driving me freaking crazy and it is randomly came with this issues . Hopefully apple can take responsible to apple watch ultra user !!!

It happed to me many times ( exactly as what you described). Apple seemed can't find the problem and only replaced me with new watches ( 2 times already).

Any update or resolution on this issue? I am having the same problem. Screen randomly goes black. Varying battery levels and times of day.

No. Low power mode is not on and as others here have stated, they have the same issue with low power mode off. Clearly something apple needs to address.

were You be able to fix this problem. This is driving me crazy every single day

I am bringing back my Ultra today. Screen goes black and is unresponsive several times per day. Tried everything. Can't believe Apple hasn't addressed this issue. Too bad b/c I liked the watch.

I am having the same experience as Ajundi. Very frustrating. No relief in sight. Come on Apple team. Please remedy. It’s probably software but may be faulty sensors. Help!