Apple Card as Payment: I had to get my Apple Card virtual # changed. It has now been changed. I am getting an Apple Music monthly charge repeatedly declined. I'm flustered. Goldman Sachs problem or Apple problem?

Apple Music has my current and correct virtual card number, per my online check. They submit the monthly billing and GS keeps declining it. I'm afraid to bring this up to GS as they'll say we need to toss the virtual card number in favor of a new one. But there's nothing wrong with the virtual card number. It's correct in the Apple Music system yet when they bill my card, it's declined. Seems that even though the Apple Music system shows my current and correct virtual number in their system, they must be forwarding an old virtual card number to GS. HELP! I don't know how to fix this mess. Thank you.

Posted on Aug 9, 2023 9:16 AM

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Posted on Aug 9, 2023 9:22 AM

The subscription will continue to use the old number, which GS will decline. You can try canceling the subscription and then starting it again with the new card information. You may want to partner with Apple Support on this issue to change your subscription. You can call 1-800-MY-APPLE for assistance.


Subscriptions and Billing - Official Apple Support


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Question marked as Top-ranking reply

Aug 9, 2023 9:22 AM in response to Mobucky

The subscription will continue to use the old number, which GS will decline. You can try canceling the subscription and then starting it again with the new card information. You may want to partner with Apple Support on this issue to change your subscription. You can call 1-800-MY-APPLE for assistance.


Subscriptions and Billing - Official Apple Support


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Apple Card as Payment: I had to get my Apple Card virtual # changed. It has now been changed. I am getting an Apple Music monthly charge repeatedly declined. I'm flustered. Goldman Sachs problem or Apple problem?

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